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Respect and delicacy For the whole family Its formula cleanses without altering the natural physiology of intimate parts, offering respect and delicacy clinically tested on sensitive skin, it leaves a pleasant sensation of freshness and well-being With its formula at pH 55, Infasil Intimo Neutro is well tolerated even by individuals with mild feelings of discomfort and with stories of intolerance to cosmetic products

At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:

Shipping Methods & Packaging

  • Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.

  • Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.

  • Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.

Shipping Destinations

We currently offer shipping to the following location:

  • United States

Processing Time

  • Orders are processed within 1-3 business days.

  • Shipping Time: Domestic shipments typically take 3-5 business days to deliver.

Shipping Costs

  • Free Standard Shipping is offered within the United States.

Taxes

  • Applicable sales taxes are automatically calculated and displayed at checkout before you complete your order.

Order Tracking

  • Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.

Lost or Delayed Shipments

  • If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.

Signature Requirement for Deliveries Over $250

  • For orders with a total value of $250 or more, a signature upon delivery is required.

Returns & Refunds

  • For information on returns and refunds, please refer to our Return Policy page for detailed instructions.

Customer Support

If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.

⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.

Frequently Asked Questions

  • Q: What is Lenitivo - hydrating intimity used for? A: Lenitivo - hydrating intimity is designed for cleansing intimate areas while maintaining the natural physiology of the skin. It offers a gentle and respectful clean suitable for the whole family.
  • Q: Is this product suitable for sensitive skin? A: Yes, Lenitivo is clinically tested on sensitive skin, making it a suitable option for individuals who may experience mild discomfort or have a history of intolerance to cosmetic products.
  • Q: What is the pH level of this product? A: Lenitivo has a pH level of 5.5, which is ideal for intimate use as it aligns with the natural acidity of the skin.
  • Q: How should I use Lenitivo - hydrating intimity? A: For best results, apply Lenitivo to the external intimate areas, then rinse thoroughly after use. It is meant for external use only.
  • Q: Are there any specific features of Lenitivo that I should know? A: Lenitivo is known for its respect and delicacy, leaving a pleasant sensation of freshness and well-being. It is dermatologically tested, ensuring safety for intimate use.
  • Q: Can the whole family use this product? A: Yes, Lenitivo is formulated to be gentle enough for the whole family, making it a versatile choice for intimate hygiene.
  • Q: Is this product made in the EU? A: Yes, Lenitivo - hydrating intimity is an EU product and features Italian packaging.
  • Q: What should I do if I experience irritation after using this product? A: If you experience any irritation after using Lenitivo, discontinue use immediately and consult a healthcare professional if necessary.
  • Q: What are the key ingredients in Lenitivo - hydrating intimity? A: The specific ingredients are not listed, but the formula is designed to cleanse without altering the natural physiology of intimate parts.
  • Q: Is Lenitivo tested on animals? A: The product is dermatologically tested on sensitive skin, but specific information regarding animal testing is not provided.
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