At Medistoreweb, we understand how frustrating it can be to receive a damaged or defective product. We are committed to resolving these issues quickly and efficiently. This policy outlines the steps you need to take if you receive a damaged item, ensuring that your experience with us remains as smooth and hassle-free as possible.

Conditions for Reporting Damaged Goods

To ensure a timely resolution, please adhere to the following guidelines:

• Report Timeframe: Any damaged or defective products must be reported within 36 hours of delivery.

• Late Claims: Damage claims made after 7 days of delivery may not qualify for replacement or resolution.

• Eligibility: Only items damaged during transit or with manufacturing defects are eligible for this policy.

• Exclusions: Damage caused by improper use or storage post-delivery is not covered under this policy.

Steps to Report Damaged Goods

To report a damaged product, please follow these simple steps:

1. Contact Customer Support:

   • Email us at support@medistoreweb.com or call us at +1 281-738-1060.

   • Provide your order number and a brief description of the issue.

2. Submit Photos:

   • Please submit clear, high-quality photos of the damaged item, including:

     • Close-ups of the damage

     • Part numbers (if applicable)

     • Original packaging

   • Any additional relevant details that may help us evaluate your claim.

3. Retain Product and Packaging:

   • Keep both the damaged product and its packaging until the issue has been resolved. Do not dispose of them.

   • You may be required to return the product for inspection or replacement.

   Tip: For faster resolution, ensure that the photos clearly show the damage and any identifying details of the product.

Resolution Process

Medistoreweb will take the following actions to resolve your claim:

• Replacement: We will send a replacement for the damaged item at no additional cost to you.

• Partial Credit: If the damage is minor or a replacement is not possible, we may issue a partial credit as a percentage of the purchase price.

• Refund or Exchange: If a replacement or repair is not feasible, we will offer a full refund or exchange the product for an alternative of your choice.

• Shipping Costs: Medistoreweb will cover any shipping costs associated with returning or replacing damaged items.

Important Notes

• Product Odor: Complaints related to product odor are not considered defects and will be handled according to our general return policy.

• Buyer’s Remorse: Requests based on regret after purchase are not covered under this policy. Standard return/restocking fees may apply.

• Final Decision: Medistoreweb reserves the sole discretion to determine the appropriate resolution for damaged goods claims.

Timelines for Resolution

• Claim Updates: You will receive updates on your claim within 7 business days of filing.

• Resolution Time: Resolution times may vary depending on the shipping carrier and the complexity of the claim.

• Transparency: Medistoreweb is committed to keeping you informed throughout the process and resolving your claim as swiftly as possible.

Customer Support and Contact Information

If you have received a damaged or defective item, please contact our support team for assistance:

• Email: support@medistoreweb.com

• Phone: +1 281-738-1060

Our team is here to assist you every step of the way. Don’t hesitate to reach out with any questions or concerns.

Exclusions and Final Decisions

• Exclusions: This policy does not cover damage caused by improper use, storage, or wear and tear.

• Exclusions for Specific Products: Custom or made-to-order items, as well as perishable goods, are excluded from damage claims.

• Final Decisions: All decisions regarding damaged goods claims are made at Medistoreweb’s sole discretion and are considered final.

Thank You for Choosing Medistoreweb

We are committed to ensuring you receive only the best quality products. If you encounter any issues, rest assured that we will work diligently to make it right.

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