At Medistoreweb, your satisfaction is our top priority. We understand that sometimes things may not go as expected, and we aim to make returns and refunds as simple and hassle-free as possible. Whether it's a damaged product, a wrong item, or simply a change of mind (subject to conditions), our policy is designed to ensure clarity and confidence during your shopping experience.

Conditions of Return

We accept returns under the following conditions:

  • Damaged or Defective Products: If your product arrives damaged or defective, you are eligible for a return or replacement.

  • Incorrect or Mismatched Items: If you receive the wrong product, size, or color, we will rectify the issue.

  • Return Timeframe: Items must be returned within 15 days of the original delivery date.

  • All returns require a valid Return Authorization (RA) number.

    • You can obtain an RA number by contacting our customer support team.

    • The RA number expires 7 days after being issued.

    • Items returned without an RA number will not be processed.

Note: All returned items must be in their original packaging, including any accessories, documentation, or promotional materials that came with the product.

Return Process

To initiate a return, please follow these steps:

  1. Contact Customer Support:

    • Email us at support@medistoreweb.com or call us at +1 (281) 738-1060 to request an RA number.

    • Provide your order number, details of the item(s) being returned, and the reason for the return.

  2. Package the Product:

    • Securely package the product using the original manufacturer's packaging.

    • Include all original accessories, manuals, and tags to prevent damage during transit.

  3. Ship the Product:

    • Ship the product to the return address specified in your RA instructions.

    • Customers are responsible for return shipping costs unless the item is defective or incorrect.

    • We recommend using a trackable shipping service to ensure your return reaches us safely.

Refund Criteria

Refunds will be issued under the following conditions:

  • Condition of Items:

    • Items must be free from damage that wasn't caused during transit.

    • Returned items should include all original packaging and components.

    • A 25% restocking fee will apply for items returned without defects, damage, or mismatches.

    • Items showing signs of abuse, tampering, or missing components may not be eligible for a refund.

Refund Options and Timeline

  • Refund Method: Refunds will be issued to the original form of payment (e.g., credit card).

  • Processing Time: It may take up to 15 business days to process your return and issue a refund after the returned item has been received and inspected.

  • Medistoreweb may issue a partial refund or credit at its discretion for items with minor damage or incomplete components.

Replacements and Partial Credits

  • Defective or Damaged Items: Defective or damaged items will be replaced with an identical product once the returned item is received and verified.

  • Partial Credit: If a full replacement is not feasible, we may issue partial credit for damaged items.

    • Note: Replacement items are not eligible for additional credits or refunds.

Exceptions and Non-Refundable Items

Certain items cannot be returned or refunded, including:

  • Perishable Goods: Products with limited shelf life, such as certain skincare or food-related items.

  • Personal Care and Hygiene Products: Opened or used cosmetics, beauty tools, or hygiene items.

  • Gift Cards: Non-refundable under all circumstances.

  • Custom or Made-to-Order Products: Items tailored to your specific requirements.

  • Unsaleable Condition: Items returned in a damaged, used, or unsaleable condition.

What If My Product Is Damaged During Transit?

If your product is damaged during shipping, please contact us immediately.

  • Provide photos of the damaged product and packaging to assist with your claim.

  • We will work with the carrier to resolve the issue and offer a replacement or refund.

Customer Support and Contact Information

If you have any questions or need assistance with the return process, our customer support team is here to help:

We encourage you to reach out to us for any concerns, and we will do our best to provide a prompt solution.


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