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DivaCup DivaWash

At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:

Shipping Methods & Packaging

  • Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.

  • Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.

  • Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.

Shipping Destinations

We currently offer shipping to the following location:

  • United States

Processing Time

  • Orders are processed within 1-3 business days.

  • Shipping Time: Domestic shipments typically take 3-5 business days to deliver.

Shipping Costs

  • Free Standard Shipping is offered within the United States.

Taxes

  • Applicable sales taxes are automatically calculated and displayed at checkout before you complete your order.

Order Tracking

  • Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.

Lost or Delayed Shipments

  • If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.

Signature Requirement for Deliveries Over $250

  • For orders with a total value of $250 or more, a signature upon delivery is required.

Returns & Refunds

  • For information on returns and refunds, please refer to our Return Policy page for detailed instructions.

Customer Support

If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.

⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.

Frequently Asked Questions

  • Q: What is the primary use of the DivaCup Cleaner? A: The DivaCup Cleaner is specifically designed to gently and effectively clean your Diva Cup or Disc, ensuring it remains hygienic and safe for use.
  • Q: Is the DivaCup Cleaner safe for sensitive skin? A: Yes, the DivaCup Cleaner features a 100% plant-based formulation that is gentle on the skin and helps maintain the pH balance of your vagina.
  • Q: How much of the cleanser do I need to use each time? A: Only one drop of the DivaCup Cleaner is needed to effectively clean your cup or disc, making it economical and efficient.
  • Q: What kind of scent does the DivaCup Cleaner have? A: The DivaCup Cleaner has a mild citrus scent, providing a fresh and pleasant aroma during use.
  • Q: Is the DivaCup Cleaner vegan and cruelty-free? A: Yes, the DivaCup Cleaner is vegan, cruelty-free, and free from harmful ingredients such as silicones, sulfates, parabens, artificial fragrances, and colorants.
  • Q: How should I store the DivaCup Cleaner? A: It is recommended to store the DivaCup Cleaner in a cool, dry place, away from direct sunlight and heat sources for optimal longevity.
  • Q: Can I use the DivaCup Cleaner on other menstrual products? A: While the DivaCup Cleaner is specifically designed for Diva Cups and Discs, it may also be suitable for cleaning other silicone menstrual products, but always check the manufacturer's guidelines first.
  • Q: How long has Diva been in the period care industry? A: Diva has been a trusted name in the period care category for over 20 years, known for the innovation and integrity behind their products.
  • Q: What materials are used in the DivaCup Cleaner? A: The DivaCup Cleaner is primarily made with a plant-based formulation, ensuring it is gentle yet effective for cleaning menstrual cups and discs.
  • Q: Is the DivaCup Cleaner suitable for travel? A: Yes, the DivaCup Cleaner comes in a convenient 4 Fl Oz bottle, making it easy to carry and use while traveling.
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