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At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:

Shipping Methods & Packaging

  • Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.

  • Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.

  • Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.

Shipping Destinations

We currently offer shipping to the following location:

  • United States

Processing Time

  • Orders are processed within 1-3 business days.

  • Shipping Time: Domestic shipments typically take 3-5 business days to deliver.

Shipping Costs

  • Free Standard Shipping is offered within the United States.

Taxes

  • Applicable sales taxes are automatically calculated and displayed at checkout before you complete your order.

Order Tracking

  • Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.

Lost or Delayed Shipments

  • If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.

Signature Requirement for Deliveries Over $250

  • For orders with a total value of $250 or more, a signature upon delivery is required.

Returns & Refunds

  • For information on returns and refunds, please refer to our Return Policy page for detailed instructions.

Customer Support

If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.

⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.

Frequently Asked Questions

  • Q: What are ALWAYS Ultra Thin Size 5 Extra Heavy Overnight Pads? A: ALWAYS Ultra Thin Size 5 Extra Heavy Overnight Pads are designed to provide superior protection for overnight use, featuring a flexible design and a LeakGuard Core that absorbs moisture quickly.
  • Q: How do I know if I am using the right size pad? A: Many women unknowingly wear the wrong size pad. ALWAYS My Fit offers a tailored sizing system that helps you select the best pad size based on your flow and panty size.
  • Q: What is the significance of the 75% larger back on these pads? A: The 75% larger back is designed to provide enhanced coverage and protection against leaks during the night.
  • Q: How long can I expect these pads to provide protection? A: These pads offer up to 10 hours of leak protection, making them suitable for overnight use.
  • Q: Are ALWAYS Ultra Thin Pads unscented? A: Yes, these pads are unscented, which can be beneficial for those with sensitivities to fragrances.
  • Q: What materials are used in ALWAYS Ultra Thin Pads? A: The pads are made with cotton and other materials designed for comfort and absorption.
  • Q: How do I find the right size pad for my needs? A: You can use the sizing chart provided in the product images to determine the correct size pad based on your flow and panty size.
  • Q: Can these pads be used for lighter flow days? A: While they are specifically designed for extra heavy overnight use, they can be used on lighter flow days if preferred.
  • Q: Do these pads have wings for added security? A: Yes, ALWAYS Ultra Thin Size 5 Extra Heavy Overnight Pads come with Flexi-Wings that help secure the pad in place for better protection against leaks.
  • Q: What makes the LeakGuard Core effective? A: The LeakGuard Core is designed to absorb moisture in seconds, providing quick and effective protection to prevent leaks.
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