Cavoilu Cooling Eye Mask for Sleeping, Silk Sleep Mask w/Gel Eye Mask Hot & Cold Eye Masks, Blindfold Eye Cover Sleeping Mask for Home, Office, Travel, Yoga, Medditation, Gifts for Women (Pink)
At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:
Shipping Methods & Packaging
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Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.
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Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.
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Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.
Shipping Destinations
We currently offer shipping to the following location:
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United States
Processing Time
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Orders are processed within 1-3 business days.
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Shipping Time: Domestic shipments typically take 3-5 business days to deliver.
Shipping Costs
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Free Standard Shipping is offered within the United States.
Taxes
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Applicable sales taxes are automatically calculated and displayed at checkout before you complete your order.
Order Tracking
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Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.
Lost or Delayed Shipments
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If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.
Signature Requirement for Deliveries Over $250
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For orders with a total value of $250 or more, a signature upon delivery is required.
Returns & Refunds
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For information on returns and refunds, please refer to our Return Policy page for detailed instructions.
Customer Support
If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
Custom Products
Frequently Asked Questions
- Q: What is the Cavoilu Cooling Eye Mask made of? A: The Cavoilu Cooling Eye Mask is made of ice silk, which is lightweight, soft, and skin-friendly.
- Q: How do I use the heated feature of the eye mask? A: To use the heated feature, soak the gel eye mask in hot water between 160°F and 180°F for 8 to 10 minutes, then install it in the eye mask and place it over your eyes for comfort.
- Q: Can I store the gel eye mask in the freezer? A: No, do not store the gel eye mask in the freezer for more than 2 hours, as it will become hard and affect its usability. Chill it in the refrigerator instead.
- Q: Does the eye mask block out light effectively? A: Yes, the Cavoilu eye mask features a unique nose area design that effectively blocks out light, preventing light leakage for better sleep.
- Q: Is the strap adjustable for different head sizes? A: Yes, the eye mask has an adjustable elastic strap, making it a one-size-fits-all solution for maximum comfort.
- Q: Can I use this eye mask while traveling? A: Absolutely! The Cavoilu Cooling Eye Mask is designed for use anywhere, including on flights, trains, or during yoga and meditation, ensuring a relaxing sleep experience.
- Q: What should I do if the mask doesn’t fit comfortably? A: If the mask doesn't fit comfortably, adjust the elastic strap to find a better fit. If discomfort persists, consider removing it or trying a different sleep mask.
- Q: Are earplugs included with the eye mask? A: Yes, the package includes earplugs to help reduce noise, enhancing your sleeping experience.
- Q: What are the dimensions of the eye mask? A: The exact dimensions of the eye mask are not specified, but it is designed to fit comfortably on various face shapes and sizes.
- Q: Is this eye mask suitable for gifting? A: Yes, the Cavoilu Cooling Eye Mask makes a great gift choice for various occasions, including birthdays, holidays, and special celebrations, suitable for both men and women.
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