All the orders are shipped double-boxes and ship with full insurance for additional protection. Most of the items that are in-stock will be shipped on the same day. Any orders that has been placed or paid after the normal working hours will be shipped on the following day. We use varied shipping methods offered to us by numerous shipping companies. For your protection, we may contact you for extra order verification of payment method. Note: All orders of the value above $250 will need a signature for delivery.
Our product shipping limits within the country. We do not accept international orders and thus, we do not ship merchandises internationally.
We do not provide shipment on PO Box numbers.
Returns and Exchanges
– All returns are subject to a 25% restocking fee.
– Shipping and handling charges cannot be refunded.
– Refunds may take upto 2 weeks of processing.
– Refunds will be issued to the same mode of payment.
– If any Merchandise is returned as defective and the defect cannot be verified, it will be returned to the buyer at their expense.
There are instances when the product shipped from our end gets damaged during transit.If your item is damaged or defective, you can return the product within the permissible time window.
We strive to resolve such issues at the earliest and would like our customers to read the following pointers for a smooth resolution:
(i) Communicate to Customer Service(CS) about the receipt of a damaged product within 36 hours of product delivery (Damages/Defects reported after 7 days are not covered).
(ii) If product damage is not reported within the specified time frame, getting a redressal(replacement/exchange) will not be straightforward.
(iii) Do not discard the damaged item or its packaging.
(iv) Photographic proof is a requisite for substantiating the damage with part numbers and descriptions which require replacement.
(v) The customer will not be responsible for the shipping costs to return or replace the item (and any related items from the order).
(vi) The update window after filing the damage complaint is dependent on the shipping carrier(which may take up to 7 business days).
(vii) Wherever necessary, credit maybe be issued as a percentage of the full purchase price.
(viii) Product odor is not considered a defect and returns based on this pretext are subjected to return policy norms.
(ix) In the event of buyer’s remorse (i.e. sense of regret after having made a purchase), the request for replacement can be denied and the customer may have to incur the cost of return shipment and restocking fee.
Medistoreweb will be the sole adjudicator in matters related to credit claim or replacement for normal or defective/damaged goods.