2 pack 3d Sleep mask black and pink
At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:
Shipping Methods & Packaging
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Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.
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Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.
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Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.
Shipping Destinations
We currently offer shipping to the following location:
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United States (Domestic shipping only at this time).
Processing Time
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Orders are processed within 1-3 business days.
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Shipping Time: Domestic shipments typically take 3-5 business days to deliver, while international orders generally arrive within 8-12 business days. Please note that delivery times may vary based on factors such as customer location, customs processing, weather conditions, or other unforeseen events.
Shipping Costs
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Free Standard Shipping is offered within the United States.
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Shipping costs for international destinations are calculated at checkout based on the destination and selected shipping method.
Customs, Duties, and Taxes
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International orders may be subject to customs duties, taxes, and import fees depending on the destination country.
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These charges are the responsibility of the customer. For further details, we recommend checking with your local customs office.
Order Tracking
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Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.
Lost or Delayed Shipments
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If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.
Signature Requirement for Deliveries Over $250
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For orders with a total value of $250 or more, a signature upon delivery is required.
Returns & Refunds
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For information on returns and refunds, please refer to our Return Policy page for detailed instructions.
Customer Support
If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.
Custom Products
Frequently Asked Questions
- Q: What are the benefits of using the 3D Cooling Gel Eye Mask? A: The 3D Cooling Gel Eye Mask provides benefits such as relief from puffiness, dark circles, dry eyes, and headaches. It can be used for hot and cold therapy, making it versatile for various eye-related concerns.
- Q: How do I use the cooling gel eye mask for best results? A: For cold therapy, freeze the mask for 1-2 hours before use. For heat therapy, microwave it for 20 seconds. Always test the temperature before applying it to your face.
- Q: Is the eye mask suitable for all head sizes? A: Yes, the eye mask features an adjustable velcro strap that accommodates various head sizes, allowing for a comfortable and secure fit.
- Q: Can I wear the eye mask while sleeping on my side? A: Yes, the 3D design of the eye mask is made to comfortably fit your face whether you sleep on your back, side, or stomach.
- Q: What materials are used in the eye mask? A: The eye mask is made with a professional solid gel and premium Lycra fabric, ensuring durability, softness, and comfort against the skin.
- Q: How do I clean the cooling gel eye mask? A: To clean the eye mask, gently wipe the surface with a damp cloth and mild soap. Avoid submerging it in water or using harsh chemicals.
- Q: Is the eye mask reusable? A: Yes, the 3D Cooling Gel Eye Mask is reusable and designed to maintain its cooling and heating properties over multiple uses.
- Q: Can the eye mask help with stress relief? A: Yes, the soothing effects of the cooling gel can provide stress relief, helping to relax your mind and alleviate tension.
- Q: Is this eye mask suitable for travel? A: Absolutely! The compact and flexible design makes it easy to pack in your luggage, providing comfort and relaxation wherever you go.
- Q: What should I do if the gel leaks? A: If the gel leaks, discontinue use immediately. You may contact customer service for assistance or a replacement, as the mask is intended to be leak-proof.
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