You are ordering 5 pieces of 12 inch charcoal bamboo pads. Flow: Equivalent to a heavy flow absorbency pad. Size: The size of each pad is comparable to a heavy flow disposable sanitary pad. Each pad measures 31cm x 8cm (12inch X 3.2inch excluding wings). Composition: comprised of 4 layers, upper layer is l layer of soft and smooth bamboo against your skin, inner layer is 2 layer of microfiber which is super absorbent and the outer layer is 1 layer with a waterproof PUL backing to prevent leaks. Secure: The wings have 1 snap set allowing them to be clipped around underwear for extra security. Machine washable

At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:

Shipping Methods & Packaging

  • Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.

  • Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.

  • Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.

Shipping Destinations

We currently offer shipping to the following location:

  • United States (Domestic shipping only at this time).

Processing Time

  • Orders are processed within 1-3 business days.

  • Shipping Time: Domestic shipments typically take 3-5 business days to deliver, while international orders generally arrive within 8-12 business days. Please note that delivery times may vary based on factors such as customer location, customs processing, weather conditions, or other unforeseen events.

Shipping Costs

  • Free Standard Shipping is offered within the United States.

  • Shipping costs for international destinations are calculated at checkout based on the destination and selected shipping method.

Customs, Duties, and Taxes

  • International orders may be subject to customs duties, taxes, and import fees depending on the destination country.

  • These charges are the responsibility of the customer. For further details, we recommend checking with your local customs office.

Order Tracking

  • Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.

Lost or Delayed Shipments

  • If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.

Signature Requirement for Deliveries Over $250

  • For orders with a total value of $250 or more, a signature upon delivery is required.

Returns & Refunds

  • For information on returns and refunds, please refer to our Return Policy page for detailed instructions.

Customer Support

If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.

Frequently Asked Questions

  • Q: What are the dimensions of each charcoal bamboo pad? A: Each charcoal bamboo pad measures 31cm x 8cm (12 inches x 3.2 inches) excluding wings.
  • Q: How does the absorbency of these pads compare to disposable pads? A: These pads are designed for heavy flow absorbency, comparable to a heavy flow disposable sanitary pad.
  • Q: What materials are used in the construction of these pads? A: The pads are made from a combination of soft bamboo, super absorbent microfiber, and a waterproof PUL backing to prevent leaks.
  • Q: How many pads are included in one order? A: You will receive a total of 5 pieces of 12-inch charcoal bamboo pads in one order.
  • Q: Are these pads machine washable? A: Yes, these pads are machine washable for easy cleaning and reuse.
  • Q: How do the wings work on these pads? A: The pads feature wings with one snap set, allowing them to be clipped around your underwear for added security.
  • Q: Can these pads be used for overnight protection? A: Yes, due to their heavy flow absorbency and secure design, they can be suitable for overnight use.
  • Q: Are these pads suitable for sensitive skin? A: The upper layer is made of soft bamboo, which is generally gentle on the skin, making it suitable for many users with sensitive skin.
  • Q: What is the recommended care for these reusable pads? A: It is recommended to wash the pads in cold water and hang them to dry to maintain their quality and performance.
  • Q: Do these pads contain any harmful chemicals or materials? A: The pads are made from natural bamboo and microfiber materials and do not contain harmful chemicals, making them a safer choice for menstrual hygiene.
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