PMFor overnight relief of severe dry eye Preservative Free Gentle enough to use as often as neededQuestions? Call: 1-800-553-5340

At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:

Shipping Methods & Packaging

  • Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.

  • Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.

  • Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.

Shipping Destinations

We currently offer shipping to the following location:

  • United States (Domestic shipping only at this time).

Processing Time

  • Orders are processed within 1-3 business days.

  • Shipping Time: Domestic shipments typically take 3-5 business days to deliver, while international orders generally arrive within 8-12 business days. Please note that delivery times may vary based on factors such as customer location, customs processing, weather conditions, or other unforeseen events.

Shipping Costs

  • Free Standard Shipping is offered within the United States.

  • Shipping costs for international destinations are calculated at checkout based on the destination and selected shipping method.

Customs, Duties, and Taxes

  • International orders may be subject to customs duties, taxes, and import fees depending on the destination country.

  • These charges are the responsibility of the customer. For further details, we recommend checking with your local customs office.

Order Tracking

  • Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.

Lost or Delayed Shipments

  • If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.

Signature Requirement for Deliveries Over $250

  • For orders with a total value of $250 or more, a signature upon delivery is required.

Returns & Refunds

  • For information on returns and refunds, please refer to our Return Policy page for detailed instructions.

Customer Support

If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.

⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.

Frequently Asked Questions

  • Q: What is Bausch + Lomb Soothe Lubricant Nighttime Dry Eye Ointment used for? A: Bausch + Lomb Soothe Lubricant Nighttime Dry Eye Ointment is designed to provide relief for dry eye syndrome and soothe irritated eyes caused by environmental factors. It helps restore moisture balance and provides long-lasting hydration overnight.
  • Q: How do I apply the Bausch + Lomb Soothe ointment? A: To apply the ointment, pull down the lower lid of the affected eye and apply a small amount, about one-fourth of an inch, to the inside of the eyelid. Use as needed, and remember to remove contact lenses before application.
  • Q: Is this eye ointment suitable for sensitive eyes? A: Yes, Bausch + Lomb Soothe Lubricant Nighttime Dry Eye Ointment is preservative-free and specifically formulated to be gentle for sensitive eyes, making it suitable for individuals with sensitivities.
  • Q: Can I use this ointment if I wear contact lenses? A: It is recommended to remove contact lenses before using Bausch + Lomb Soothe Lubricant Nighttime Dry Eye Ointment to ensure the best effectiveness and avoid irritation.
  • Q: How often can I use this dry eye ointment? A: You can use the ointment as often as needed, however, if your condition worsens or persists for more than 72 hours, you should consult a doctor.
  • Q: Does this ointment contain any preservatives? A: No, Bausch + Lomb Soothe Lubricant Nighttime Dry Eye Ointment is free of preservatives, making it a safe option for sensitive eyes.
  • Q: What are the active ingredients in this eye ointment? A: The active ingredients in Bausch + Lomb Soothe Lubricant Nighttime Dry Eye Ointment include two lubricants that help relieve dry and irritated eye symptoms, providing effective moisture and comfort.
  • Q: Is this product effective for severe dry eye symptoms? A: Yes, the Soothe Lubricant Eye Ointment is formulated to provide relief for severe dry eye symptoms, helping to moisturize and refresh dry eyes overnight.
  • Q: How long does the relief last with this ointment? A: The ointment is designed to provide long-lasting relief and hydration, helping to keep your eyes comfortable throughout the night.
  • Q: What is the size of the Bausch + Lomb Soothe Lubricant Nighttime Dry Eye Ointment? A: The Bausch + Lomb Soothe Lubricant Nighttime Dry Eye Ointment comes in a 0.12 ounce tube, which is suitable for single or multiple uses depending on your needs.
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