BEBIRD R1 - your ultimate ear care companion. This innovative cleaning ear tool combines a high-definition camera, wireless WiFi connectivity, and ergonomic design. With its integrated light, the BEBIRD R1 provides a clear view for effective wax removal. Suitable for both adults and kids, this kit includes everything you need for hassle-free cleaning. Upgrade to the future of ear hygiene with BEBIRD R1 cleaner - the smart visual ears clean tool that makes ''visible'' the new standard of ear pick. Safety Warning: The following improper use methods will cause safety accidents and are prohibited 1. Do not use the product while in motion. 2. Do not use the device on children under 3. 3. Do not let people under the age of 18 use this device without adult supervision. 4. Do not use the device without connectingto our app. 5. Do not apply excessive force while using, gently clean to avoid ear scratching. 6. Do not put the device inside any form of liquid. 7. Do not contact the eardrum. Improper use can cause . injury, if a problem occurs, please consult professional help promptly. 8. Do not use chargers and charging cables that do not meet safety certification standards to charge this product. 9. Do not collide violently when using this product. 10. Do not Place the product in an extremely hot environment, such as direct sunlight, hot weather inside the car, in front of the winter heater, etc. 11.Do not overcharge for a long time, it is easy to cause short circuit of the battery and cause safety accide

At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:

Shipping Methods & Packaging

  • Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.

  • Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.

  • Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.

Shipping Destinations

We currently offer shipping to the following location:

  • United States (Domestic shipping only at this time).

Processing Time

  • Orders are processed within 1-3 business days.

  • Shipping Time: Domestic shipments typically take 3-5 business days to deliver, while international orders generally arrive within 8-12 business days. Please note that delivery times may vary based on factors such as customer location, customs processing, weather conditions, or other unforeseen events.

Shipping Costs

  • Free Standard Shipping is offered within the United States.

  • Shipping costs for international destinations are calculated at checkout based on the destination and selected shipping method.

Customs, Duties, and Taxes

  • International orders may be subject to customs duties, taxes, and import fees depending on the destination country.

  • These charges are the responsibility of the customer. For further details, we recommend checking with your local customs office.

Order Tracking

  • Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.

Lost or Delayed Shipments

  • If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.

Signature Requirement for Deliveries Over $250

  • For orders with a total value of $250 or more, a signature upon delivery is required.

Returns & Refunds

  • For information on returns and refunds, please refer to our Return Policy page for detailed instructions.

Customer Support

If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.

Frequently Asked Questions

  • Q: What is the BEBIRD R1 Wax Removal Tool? A: The BEBIRD R1 is a high-definition ear cleaning tool equipped with a camera that streams live video to your smartphone, allowing for effective wax removal.
  • Q: How does the camera feature work? A: The camera has a 1080P HD resolution and connects to the Bebird app via Wi-Fi, enabling real-time viewing of the ear canal on your phone.
  • Q: Is the BEBIRD R1 suitable for children? A: The BEBIRD R1 is not recommended for children under the age of 3 and should only be used by those aged 18 and younger with adult supervision.
  • Q: What safety precautions should I take when using the BEBIRD R1? A: Avoid using the device while in motion, do not insert it into liquids, and do not apply excessive force to prevent injury.
  • Q: Can I use the BEBIRD R1 for other purposes besides ear cleaning? A: Yes, the BEBIRD R1 can also be used for examining the nose, throat, and oral cavity with its interchangeable tips.
  • Q: What features enhance the usability of the BEBIRD R1? A: It features a wide-angle view, integrated LED lights for visibility, and compatibility with both iOS and Android devices for seamless operation.
  • Q: How do I connect the BEBIRD R1 to my smartphone? A: To connect, download the Bebird app, turn on the device, and establish a Wi-Fi connection between the earscope and your smartphone.
  • Q: What if I experience issues while using the BEBIRD R1? A: If you encounter any problems, consult the user manual or seek professional help immediately.
  • Q: What are the replacement tips used for? A: The replacement tips are designed for different cleaning needs, allowing you to effectively remove both oily and dry earwax.
  • Q: How should I care for the BEBIRD R1? A: To maintain the device, avoid exposure to extreme temperatures, ensure it is kept dry, and use certified chargers to prevent damage.
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