Experience a Professional and Relaxing Eye Massage - Developed by famous US physical therapists Bob Schrupp and Brad Heineck, the EyeOasis 2 smart eye massager combines heat, compression, and gentle acupressure kneading massage to deliver exceptional relaxation and relief from eye strain, dry eyes, stress and headache pain. Notice: We do not recommend use of eye machines for customers who have undergone eye operation, retina condition, cataract, glaucoma, etc
At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:
Shipping Methods & Packaging
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Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.
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Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.
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Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.
Shipping Destinations
We currently offer shipping to the following location:
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United States
Processing Time
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Orders are processed within 1-3 business days.
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Shipping Time: Domestic shipments typically take 3-5 business days to deliver.
Shipping Costs
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Free Standard Shipping is offered within the United States.
Taxes
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Applicable sales taxes are automatically calculated and displayed at checkout before you complete your order.
Order Tracking
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Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.
Lost or Delayed Shipments
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If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.
Signature Requirement for Deliveries Over $250
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For orders with a total value of $250 or more, a signature upon delivery is required.
Returns & Refunds
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For information on returns and refunds, please refer to our Return Policy page for detailed instructions.
Customer Support
If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
Custom Products
Frequently Asked Questions
- Q: What features does the BOB AND BRAD Eye Massager offer? A: The BOB AND BRAD Eye Massager includes heat, compression, and gentle acupressure massage. It has adjustable settings with three levels of compression and two levels of heat, plus a quieter motor and customizable music options.
- Q: Is the eye massager safe for everyone to use? A: The eye massager is not recommended for individuals who have recently undergone eye surgery or have conditions such as retina issues, cataracts, or glaucoma. Always consult with a healthcare professional before use if you have any concerns.
- Q: Can I use the eye massager for migraines? A: Yes, the BOB AND BRAD Eye Massager is designed to provide relief from headaches and migraines through its combination of heat, compression, and acupressure.
- Q: How long should I use the eye massager for best results? A: For optimal relaxation and benefits, it is suggested to use the eye massager for about 15 minutes before bedtime.
- Q: Is the eye massager portable? A: Yes, the eye massager features a foldable design and comes with a protective travel bag, making it easy to take with you wherever you go.
- Q: What materials are used in the eye massager? A: The eye massager is made from durable ABS plastic and soft, skin-friendly PU material.
- Q: Can I listen to my own music while using the eye massager? A: Yes, you can connect the massager to your phone or tablet and play your own music or playlist while using the device.
- Q: What is the battery life of the eye massager? A: The eye massager is designed with a long battery life, allowing for multiple uses on a single charge, although specific hours may vary based on usage.
- Q: Is this eye massager suitable as a gift? A: Yes, the BOB AND BRAD Eye Massager is packaged well, making it an ideal gift for various occasions such as birthdays, holidays, or Mother's Day.
- Q: Does the eye massager come with a warranty? A: Yes, the product comes with a 2-year warranty and 24/7 online customer service for any assistance needed.
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