Cavoilu Cooling Sleep Mask w/Gel Eye Mask, Silk Eye Mask for Sleeping, Hot & Cold Eye Masks, Blindfold Eye Cover Sleeping Mask for Home Office Travel, Gifts for Women (Blue)
At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:
Shipping Methods & Packaging
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Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.
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Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.
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Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.
Shipping Destinations
We currently offer shipping to the following location:
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United States
Processing Time
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Orders are processed within 1-3 business days.
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Shipping Time: Domestic shipments typically take 3-5 business days to deliver.
Shipping Costs
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Free Standard Shipping is offered within the United States.
Taxes
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Applicable sales taxes are automatically calculated and displayed at checkout before you complete your order.
Order Tracking
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Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.
Lost or Delayed Shipments
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If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.
Signature Requirement for Deliveries Over $250
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For orders with a total value of $250 or more, a signature upon delivery is required.
Returns & Refunds
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For information on returns and refunds, please refer to our Return Policy page for detailed instructions.
Customer Support
If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
Custom Products
Frequently Asked Questions
- Q: What is the Cavoilu Cooling Sleep Mask made of? A: The Cavoilu Cooling Sleep Mask is made from ice silk, which is lightweight, skin-friendly, and breathable.
- Q: How do I use the heated feature of the sleep mask? A: To use the heated feature, soak the gel eye mask in hot water between 160°F and 180°F for 8-10 minutes, then place it in the mask and wear it.
- Q: Can I put the gel eye mask in the freezer? A: No, do not put the gel eye mask in the freezer for more than 2 hours as it will become hard and affect usability. Chill it instead.
- Q: Is the sleep mask adjustable for different head sizes? A: Yes, the Cavoilu sleep mask features an adjustable elastic strap, making it a one-size-fits-all option.
- Q: Can I wear the sleep mask while traveling? A: Absolutely! The lightweight and comfortable design makes it perfect for use while traveling, whether on flights, trains, or during camping.
- Q: Does the sleep mask block out all light? A: Yes, the Cavoilu sleep mask is designed to effectively block out 100% of light, preventing any light leakage.
- Q: What is included in the package? A: The package includes a cooling sleep mask, a gel eye mask, and earplugs to help reduce noise.
- Q: Is this sleep mask suitable for both men and women? A: Yes, the Cavoilu Cooling Sleep Mask is unisex and suitable for both men and women.
- Q: What are the benefits of using this sleep mask? A: The sleep mask helps you relax and sleep better by blocking light and providing both hot and cold therapy for your eyes.
- Q: Does the sleep mask come with a warranty? A: Yes, the Cavoilu sleep mask comes with a 12-month warranty, ensuring quality and customer satisfaction.
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