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Ear Wax Removal

At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:

Shipping Methods & Packaging

  • Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.

  • Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.

  • Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.

Shipping Destinations

We currently offer shipping to the following location:

  • United States

Processing Time

  • Orders are processed within 1-3 business days.

  • Shipping Time: Domestic shipments typically take 3-5 business days to deliver.

Shipping Costs

  • Free Standard Shipping is offered within the United States.

Taxes

  • Applicable sales taxes are automatically calculated and displayed at checkout before you complete your order.

Order Tracking

  • Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.

Lost or Delayed Shipments

  • If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.

Signature Requirement for Deliveries Over $250

  • For orders with a total value of $250 or more, a signature upon delivery is required.

Returns & Refunds

  • For information on returns and refunds, please refer to our Return Policy page for detailed instructions.

Customer Support

If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.

⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.

Frequently Asked Questions

  • Q: What is included in the Ear Wax Removal Kit? A: The Ear Wax Removal Kit includes one otoscope with light, one Type-C charging cable, six silicone ear spoons, a manual, and an eight-piece ear wax removal tool kit.
  • Q: How does the 1080P HD camera work for ear cleaning? A: The 1080P HD camera provides a clear, real-time view of the ear canal, illuminated by bright LED lights, allowing for precise inspection and effective wax removal.
  • Q: Is this ear cleaner compatible with both Android and iOS devices? A: Yes, the ear cleaner is compatible with both Android and iOS devices. Users can scan a QR code to download the 'Suear' app for operation.
  • Q: How do I connect the ear wax cleaner to my device? A: To connect the ear wax cleaner, press and hold the on/off button for 1 to 2 seconds, connect to the wifi labeled 'Suear -xxxx', and start using the app.
  • Q: What materials are the ear spoons made of? A: The ear spoons are made of soft silicone material, designed to be flexible and comfortable for cleaning the ear without causing irritation.
  • Q: Can the ear wax removal tool be used while charging? A: No, it is advised not to use the ear wax removal tool while it is charging to ensure safety and proper functionality.
  • Q: What precautions should I take when using the ear cleaner? A: Users should familiarize themselves with how the otoscope feels in the ear canal, move it gently, and ensure the silicone sleeve is tightly secured on the ear spoon before use to avoid scratching.
  • Q: What should I do if the app shows 'Network unavailable'? A: The 'Network unavailable' message is normal when connecting, as the device does not support networking. Ensure you are connected to the correct wifi to use the app.
  • Q: How many ear spoons are included in the kit? A: The kit includes six highly flexible interchangeable silicone ear spoons.
  • Q: What is the purpose of the bright LED lights on the otoscope? A: The bright LED lights illuminate the dark ear canal environment, enabling clearer visibility for thorough inspection and effective ear wax removal.
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