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?IPX5 Waterproof Design?: Our electric ear wash system features IPX5 waterproof technology, allowing you to use it in the shower or rinse it with water during regular maintenance without worrying about damaging it! | ?Four Cleaning Modes?: Our ear cleaner offers four different cleaning modes (Normal, Gentle, Pulse, and Strong) and is equipped with a toggle button, allowing you to switch between these four modes effortlessly. This enables you to easily remove accumulated earwax from the comfort of your own home. | ?1080P HD Ear Camera?: The otoscope is equipped with a 1080P HD ear camera 6 LED lights,360

At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:

Shipping Methods & Packaging

  • Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.

  • Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.

  • Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.

Shipping Destinations

We currently offer shipping to the following location:

  • United States

Processing Time

  • Orders are processed within 1-3 business days.

  • Shipping Time: Domestic shipments typically take 3-5 business days to deliver.

Shipping Costs

  • Free Standard Shipping is offered within the United States.

Taxes

  • Applicable sales taxes are automatically calculated and displayed at checkout before you complete your order.

Order Tracking

  • Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.

Lost or Delayed Shipments

  • If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.

Signature Requirement for Deliveries Over $250

  • For orders with a total value of $250 or more, a signature upon delivery is required.

Returns & Refunds

  • For information on returns and refunds, please refer to our Return Policy page for detailed instructions.

Customer Support

If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.

⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.

Frequently Asked Questions

  • Q: What are the key features of the Ear Wax Removal system? A: The Ear Wax Removal system includes four pressure modes (Normal, Gentle, Pulse, and Strong), a 1080P HD ear camera with 6 LED lights, and a smart visual app for real-time image transmission.
  • Q: Is the ear cleaning tool safe to use? A: Yes, the ear cleaning tool is designed to be safe and effective for earwax removal. It features multiple cleaning modes to cater to different needs.
  • Q: Can I use the ear wax removal system in the shower? A: Yes, the system is IPX5 waterproof, allowing safe use in the shower or easy rinsing during maintenance.
  • Q: What comes in the package with the Ear Wax Removal system? A: The package includes the electric ear wash system, ear basin, multiple earplugs, otoscope with light, earplug cover storage bottle, silicone earplug covers, traditional ear scoop kit, Type-C charging cables, and instruction manuals.
  • Q: How does the ear camera work? A: The ear camera connects to the ear cleaner via WiFi and provides clear images with a video transmission rate of up to 30 frames per second. It features a 360° wide-angle lens.
  • Q: Is the ear cleaning app compatible with both iOS and Android devices? A: Yes, the smart visual app is compatible with both iOS and Android devices.
  • Q: How do I switch between cleaning modes? A: You can easily switch between the four cleaning modes using the toggle button on the ear cleaner.
  • Q: What should I do if the device stops working? A: If the device stops working, ensure it is properly charged and clean. If issues persist, refer to the instruction manual for troubleshooting steps.
  • Q: How can I clean the ear cleaning tool after use? A: After use, rinse the ear cleaning tool with water and allow it to dry thoroughly before storing it to maintain hygiene.
  • Q: Is there any maintenance required for the ear wax removal system? A: Routine maintenance includes cleaning the device after each use and ensuring the camera lens is clear for optimal visibility.
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