Take your epinephrine autoinjector wherever you go inside this SMART portable, lightweight carrying case to keep it at safe temperature range. The Carrying Case or Pouch The EPI-TEMP pouch is lightweight, soft but sturdy, made of thick opaque light-protecting neoprene material and measures a compact 7 x 4 x 2 inches when fully expanded and accommodates up to 3 Epipens or Auvi-Qs. It is available in 3 brilliant colors: TEAL, GREEN, GRAY The front neoprene pocket and the transparent back pocket can house important allergy-related information such as a food allergy action plan or medication product inserts. About Phase Change Material (PCM) Phase change materials (PCM) are substances that absorb and release thermal energy during the process of melting and freezing. When a PCM freezes, it releases a large amount of energy in the form of latent heat at a relatively constant temperature. Conversely, when such material melts, it absorbs a large amount of heat from the environment. PCMs recharge as ambient temperatures fluctuate, making them ideal for a variety of everyday applications that require temperature control. How it all works The included 2 sets of interchangeable PCMs (1 set for HOT weather and 1 set of COLD weather) are inserted in the inside mesh pockets and keep the inside temperature within the range (59 - 86 F or 15 - 30 C) of permitted excursion temperatures for epinephrine for up to 2 hours of continued exposure to outside ambient temperatures not below 11 deg C or above 34 deg C . Recharging The PCMs are rechargeable without the use of batteries - Just take them back to room temperature for 20-25 minutes or for a quick recharge run or soak them under room temperature tap water for about 5-10 minutes. PCM 18 & 29 supplied by Microtek Labs.

At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:

Shipping Methods & Packaging

  • Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.

  • Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.

  • Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.

Shipping Destinations

We currently offer shipping to the following location:

  • United States (Domestic shipping only at this time).

Processing Time

  • Orders are processed within 1-3 business days.

  • Shipping Time: Domestic shipments typically take 3-5 business days to deliver, while international orders generally arrive within 8-12 business days. Please note that delivery times may vary based on factors such as customer location, customs processing, weather conditions, or other unforeseen events.

Shipping Costs

  • Free Standard Shipping is offered within the United States.

  • Shipping costs for international destinations are calculated at checkout based on the destination and selected shipping method.

Customs, Duties, and Taxes

  • International orders may be subject to customs duties, taxes, and import fees depending on the destination country.

  • These charges are the responsibility of the customer. For further details, we recommend checking with your local customs office.

Order Tracking

  • Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.

Lost or Delayed Shipments

  • If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.

Signature Requirement for Deliveries Over $250

  • For orders with a total value of $250 or more, a signature upon delivery is required.

Returns & Refunds

  • For information on returns and refunds, please refer to our Return Policy page for detailed instructions.

Customer Support

If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.

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