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FRIO wallets keep insulin safe for up to 45 hours (lasts up to 5 times longer than an ice pack) - even in constant environmental temperatures of 100 degrees Fahrenheit i.e. 38.8C!!! Although activated by water, a feature of the product is that after towel-drying, the FRO wallet is dry to the touch. The Cambrelle Pouch (DuPont Product) we supply free of charge with each FRO cooling wallet increases the wallet's efficiency and allows it to be carried safely in your pocket or a bag as required. Each item is re-usable and can be used either continuously or intermittently.

At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:

Shipping Methods & Packaging

  • Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.

  • Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.

  • Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.

Shipping Destinations

We currently offer shipping to the following location:

  • United States

Processing Time

  • Orders are processed within 1-3 business days.

  • Shipping Time: Domestic shipments typically take 3-5 business days to deliver.

Shipping Costs

  • Free Standard Shipping is offered within the United States.

Taxes

  • Applicable sales taxes are automatically calculated and displayed at checkout before you complete your order.

Order Tracking

  • Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.

Lost or Delayed Shipments

  • If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.

Signature Requirement for Deliveries Over $250

  • For orders with a total value of $250 or more, a signature upon delivery is required.

Returns & Refunds

  • For information on returns and refunds, please refer to our Return Policy page for detailed instructions.

Customer Support

If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.

⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.

Frequently Asked Questions

  • Q: How long does the FRIO insulin cooling wallet keep medication cool? A: The FRIO insulin cooling wallet can keep your medication cool for over 45 hours without the need for refrigeration.
  • Q: How do I activate the FRIO cooling wallet? A: To activate the FRIO cooling wallet, soak the inner pouch in cold water for 10-15 minutes. This allows the special lining to absorb water and create a cool gel.
  • Q: What is the capacity of the extra large FRIO wallet? A: The extra large FRIO wallet is designed to carry up to 8 insulin pens or 10 vials, making it ideal for those with higher medication needs.
  • Q: Is the FRIO insulin wallet TSA friendly for travel? A: Yes, the FRIO insulin wallet is TSA friendly, allowing for secure and stress-free travel without the need for refrigeration.
  • Q: Can I reactivate the FRIO cooling wallet after it has cooled down? A: Yes, you can easily reactivate the FRIO cooling wallet by soaking it in cold water again for 10-15 minutes.
  • Q: What materials are used in the FRIO cooling wallet? A: The FRIO cooling wallet is made from high-quality Polyvinyl Chloride (PVC), ensuring durability and effectiveness in cooling.
  • Q: Is the FRIO insulin cooling wallet suitable for emergency preparedness? A: Yes, the FRIO wallet is ideal for emergency preparedness as it does not require refrigeration or electricity to keep medication cool.
  • Q: How does the FRIO wallet differ from traditional cooling methods? A: Unlike traditional cooling methods that require ice packs, the FRIO wallet uses evaporative cooling technology, eliminating the risk of freezing medications.
  • Q: Can the FRIO cooling wallet be used for everyday use? A: Absolutely! The FRIO cooling wallet is perfect for everyday use, offering a stylish and functional solution for insulin storage.
  • Q: What should I do if the FRIO wallet is not cooling effectively? A: If the FRIO wallet is not cooling effectively, ensure that it has been soaked in cold water for the recommended time and check for any damage to the cooling pouch.
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