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Pack of 2 - GENTEAL Tears Night-Time Ointment 3.5g

At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:

Shipping Methods & Packaging

  • Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.

  • Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.

  • Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.

Shipping Destinations

We currently offer shipping to the following location:

  • United States

Processing Time

  • Orders are processed within 1-3 business days.

  • Shipping Time: Domestic shipments typically take 3-5 business days to deliver.

Shipping Costs

  • Free Standard Shipping is offered within the United States.

Taxes

  • Applicable sales taxes are automatically calculated and displayed at checkout before you complete your order.

Order Tracking

  • Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.

Lost or Delayed Shipments

  • If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.

Signature Requirement for Deliveries Over $250

  • For orders with a total value of $250 or more, a signature upon delivery is required.

Returns & Refunds

  • For information on returns and refunds, please refer to our Return Policy page for detailed instructions.

Customer Support

If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.

⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.

Frequently Asked Questions

  • Q: What is Genteal Tears Night-Time Ointment used for? A: Genteal Tears Night-Time Ointment is designed to provide relief for severe dry eye symptoms, offering long-lasting moisture and lubrication to the eyes during the night.
  • Q: How should I apply Genteal Tears Night-Time Ointment? A: Apply the ointment before bedtime to help protect and relieve dry eyes while you sleep. A small amount can be applied to the lower eyelid.
  • Q: Is Genteal Tears Night-Time Ointment safe for contact lens wearers? A: This ointment is not recommended for use with contact lenses. It is best to apply it before removing your lenses or before bedtime.
  • Q: How often can I use Genteal Tears Night-Time Ointment? A: You can use the ointment as needed, preferably once before bed for optimal relief from dryness throughout the night.
  • Q: What are the main ingredients in Genteal Tears Night-Time Ointment? A: The formulation includes ingredients that provide moisture and lubrication, but specific ingredient details can be found on the packaging.
  • Q: Can children use Genteal Tears Night-Time Ointment? A: While it is generally safe for adults, consult a healthcare professional before using it for children.
  • Q: Is Genteal Tears Night-Time Ointment preservative-free? A: Yes, Genteal Tears products are typically preservative-free, which reduces the risk of irritation for sensitive eyes.
  • Q: What should I do if I experience irritation after using the ointment? A: If you experience irritation or an allergic reaction, discontinue use immediately and consult your healthcare provider.
  • Q: How long does one tube of Genteal Tears Night-Time Ointment last? A: The duration of use varies by individual, but each 3.5g tube is designed for multiple applications, depending on the frequency of use.
  • Q: Can I use Genteal Tears Night-Time Ointment with other eye drops? A: It's advisable to wait at least 15 minutes after using other eye drops before applying the ointment to ensure proper absorption.
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