1000mAh rechargeable and cordless heated eye mask electric eye mask grey
At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:
Shipping Methods & Packaging
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Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.
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Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.
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Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.
Shipping Destinations
We currently offer shipping to the following location:
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United States (Domestic shipping only at this time).
Processing Time
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Orders are processed within 1-3 business days.
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Shipping Time: Domestic shipments typically take 3-5 business days to deliver, while international orders generally arrive within 8-12 business days. Please note that delivery times may vary based on factors such as customer location, customs processing, weather conditions, or other unforeseen events.
Shipping Costs
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Free Standard Shipping is offered within the United States.
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Shipping costs for international destinations are calculated at checkout based on the destination and selected shipping method.
Customs, Duties, and Taxes
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International orders may be subject to customs duties, taxes, and import fees depending on the destination country.
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These charges are the responsibility of the customer. For further details, we recommend checking with your local customs office.
Order Tracking
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Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.
Lost or Delayed Shipments
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If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.
Signature Requirement for Deliveries Over $250
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For orders with a total value of $250 or more, a signature upon delivery is required.
Returns & Refunds
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For information on returns and refunds, please refer to our Return Policy page for detailed instructions.
Customer Support
If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.
Custom Products
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Frequently Asked Questions
- Q: What is the purpose of the Heated Eye Mask? A: The Heated Eye Mask is designed to provide soothing relief for dry eyes, blepharitis, and general eye discomfort through gentle heat therapy.
- Q: How does the cordless feature benefit users? A: The cordless design allows for greater mobility and convenience, enabling users to move freely without being restricted by cables or power supply.
- Q: What are the temperature settings available? A: The mask has three temperature settings ranging from 104℉ to 143℉, allowing users to choose their preferred level of warmth.
- Q: How long does the eye mask operate before it turns off? A: The Heated Eye Mask automatically shuts off after 15 minutes of use to ensure safety and prevent overheating.
- Q: Is the heated eye mask suitable for travel? A: Yes, the lightweight design, weighing only 78 grams, makes it easy to carry in bags, making it ideal for travel.
- Q: Can the cover of the eye mask be washed? A: Yes, the cover of the Heated Eye Mask is removable and washable, allowing for easy cleaning when it gets dirty.
- Q: Is the heated eye mask suitable for people with fragrance sensitivities? A: Yes, the mask is fragrance-free, making it suitable for those who are sensitive to scents.
- Q: What material is the eye mask made from? A: The Heated Eye Mask is made from short plush material, providing a soft and comfortable experience on the skin.
- Q: What makes this eye mask a good gift option? A: The Heated Eye Mask is practical for relieving eye fatigue and comes in an attractive package, making it a thoughtful gift for friends and family.
- Q: How can I charge the Heated Eye Mask? A: The eye mask features a 1000mAh rechargeable battery, and it can be charged using a standard USB cable.
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