Washing Instructions Hand wash the sleep mask with cold water to help it keep its shape and elasticity for longer, and air dried rather than tumbled dry Premium Quality and Service Product quality and your after-sale concerns are always our top priority We offering you our best support and customer service after-sale If you have any issues with our sleep mask, please contact us first and we will be ready to help
At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:
Shipping Methods & Packaging
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Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.
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Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.
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Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.
Shipping Destinations
We currently offer shipping to the following location:
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United States
Processing Time
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Orders are processed within 1-3 business days.
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Shipping Time: Domestic shipments typically take 3-5 business days to deliver.
Shipping Costs
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Free Standard Shipping is offered within the United States.
Taxes
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Applicable sales taxes are automatically calculated and displayed at checkout before you complete your order.
Order Tracking
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Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.
Lost or Delayed Shipments
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If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.
Signature Requirement for Deliveries Over $250
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For orders with a total value of $250 or more, a signature upon delivery is required.
Returns & Refunds
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For information on returns and refunds, please refer to our Return Policy page for detailed instructions.
Customer Support
If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
Custom Products
Frequently Asked Questions
- Q: What materials are used in the INNELO 3D Contoured Sleep Mask? A: The sleep mask is made from high-density slow-rebound memory foam, breathable yoga clothing fabric, and super soft ice silk fabric for comfort.
- Q: How does the sleep mask block light effectively? A: It features a 28mm heightened hollow nose bridge design, which ensures no light leakage, providing a completely dark environment for sleeping.
- Q: Is the mask suitable for side sleepers? A: Yes, the 3D contoured design allows for comfort while sleeping on your side without causing pressure on the eyes.
- Q: Can the sleep mask be washed? A: Yes, it is recommended to hand wash the mask with cold water and air dry to maintain its shape and elasticity.
- Q: Does the mask cause eye pressure? A: No, the mask is designed with 12mm deep contoured cup eye sockets that prevent eye pressure and allow for natural blinking.
- Q: What are the dimensions of the sleep mask? A: The mask is designed to fit all types of noses and head sizes comfortably, but specific dimensions are not provided.
- Q: Is the sleep mask suitable for travel? A: Absolutely, it is perfect for travel, naps, yoga, and other situations where you need to block light and rest.
- Q: How should I store the sleep mask when not in use? A: It is advisable to store the mask in a cool, dry place, away from direct sunlight to maintain its quality.
- Q: Does the product come with a warranty or customer service support? A: Yes, the brand prioritizes customer service and offers support for any issues that may arise after purchase.
- Q: Is the material safe and environmentally friendly? A: Yes, the materials used in the sleep mask are 100% safe and environmentally friendly.
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