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At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:

Shipping Methods & Packaging

  • Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.

  • Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.

  • Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.

Shipping Destinations

We currently offer shipping to the following location:

  • United States

Processing Time

  • Orders are processed within 1-3 business days.

  • Shipping Time: Domestic shipments typically take 3-5 business days to deliver.

Shipping Costs

  • Free Standard Shipping is offered within the United States.

Taxes

  • Applicable sales taxes are automatically calculated and displayed at checkout before you complete your order.

Order Tracking

  • Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.

Lost or Delayed Shipments

  • If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.

Signature Requirement for Deliveries Over $250

  • For orders with a total value of $250 or more, a signature upon delivery is required.

Returns & Refunds

  • For information on returns and refunds, please refer to our Return Policy page for detailed instructions.

Customer Support

If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.

⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.

Frequently Asked Questions

  • Q: Is Johnson's Baby Gel nettoyant haut aux orteils safe for newborns? A: Yes, Johnson's Baby Top to Toe Wash is specially designed for newborn care and is clinically proven to be as mild as water, making it safe for use from day one.
  • Q: What makes Johnson's Baby Top to Toe Wash suitable for sensitive skin? A: The formula is dermatologist and pediatrician-tested, hypoallergenic, and free from dyes, parabens, phthalates, sulfates, alcohol, and soap, ensuring it is gentle on delicate skin.
  • Q: Can I use Johnson's Baby Gel nettoyant haut aux orteils for my older children or adults? A: Yes, this product is also suitable for kids and adults, making it a versatile option for the whole family.
  • Q: How should I apply Johnson's Baby Top to Toe Wash? A: Wet your baby's hair and body with warm water, then apply the wash with your hand or a washcloth, gently lather, and rinse thoroughly.
  • Q: Does Johnson's Baby Wash contain any harmful chemicals? A: No, it is formulated without harmful ingredients such as dyes, parabens, sulfates, and alcohol, ensuring a safe cleansing experience.
  • Q: What is the size of the Johnson's Baby Top to Toe Wash bottle? A: The product comes in a 500 milliliter bottle, which is convenient for daily use.
  • Q: How does the 'no more tears' formula work in Johnson's Baby Wash? A: The 'no more tears' formula is designed to be gentle on the eyes, preventing irritation and allowing for a tear-free bath time experience.
  • Q: Can I use Johnson's Baby Gel nettoyant haut aux orteils for bathing my baby and washing their hair? A: Yes, it is a 2-in-1 shampoo and body wash, effectively cleansing both hair and body in one application.
  • Q: What type of skin is Johnson's Baby Wash suitable for? A: It is suitable for all skin types, particularly sensitive skin, as it is pH balanced and hypoallergenic.
  • Q: How often can I use Johnson's Baby Top to Toe Wash on my baby? A: It is formulated for daily use, making it ideal for your baby's bath time routine.
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