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At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:
Shipping Methods & Packaging
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Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.
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Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.
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Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.
Shipping Destinations
We currently offer shipping to the following location:
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United States
Processing Time
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Orders are processed within 1-3 business days.
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Shipping Time: Domestic shipments typically take 3-5 business days to deliver.
Shipping Costs
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Free Standard Shipping is offered within the United States.
Taxes
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Applicable sales taxes are automatically calculated and displayed at checkout before you complete your order.
Order Tracking
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Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.
Lost or Delayed Shipments
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If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.
Signature Requirement for Deliveries Over $250
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For orders with a total value of $250 or more, a signature upon delivery is required.
Returns & Refunds
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For information on returns and refunds, please refer to our Return Policy page for detailed instructions.
Customer Support
If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
Custom Products
Frequently Asked Questions
- Q: What is the maximum number of insulin pens this cooler can hold? A: The KEKHEALTH Compact 60H Insulin Pen Cooler can hold 2 to 3 insulin pens, making it ideal for short-distance travel.
- Q: How does the temperature monitoring work? A: The cooler features a digital display cap that provides real-time temperature monitoring, ensuring your insulin stays within the safe range of 36 to 46 degrees Fahrenheit.
- Q: Is this insulin cooler TSA approved? A: Yes, the KEKHEALTH Insulin Pen Cooler is TSA approved, allowing for hassle-free travel through airport security.
- Q: What materials are used in the construction of the cooler? A: The cooler is made from robust 18/8 (304) stainless steel, which enhances durability and safety.
- Q: How long can the cooler keep insulin at a safe temperature? A: Using the efficient blue gel bottle, the cooler can maintain insulin at refrigerator temperatures for about 25 hours, and with an extra ice water bottle, it can extend this time to a total of 60 hours.
- Q: Is this cooler compatible with all insulin pen brands? A: The cooler is designed to be universally compatible with up to 95% of popular insulin pen brands. For specific compatibility, please refer to the detailed table in the product images.
- Q: What should I prepare for traveling with the cooler? A: To travel safely with the cooler, ensure the gel bottle is frozen beforehand, have a doctor's or medical certificate ready, and inform security staff about your insulin and cooler.
- Q: Can I track emergency contacts with this cooler? A: Yes, the cooler includes a user-friendly QR medical travel tag that allows you to access emergency contacts and critical information by scanning it.
- Q: What are the dimensions of the cooler? A: The dimensions of the KEKHEALTH Compact 60H Insulin Pen Cooler are designed to be compact and portable for easy travel, though specific measurements may vary slightly.
- Q: How do I clean and maintain the cooler? A: To clean the cooler, wipe it down with a damp cloth and mild detergent. Avoid using harsh chemicals or abrasive materials to maintain its integrity.
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