The hot compress eye mask assists in stabilizing the lacrimal membrane, helping to restore the natural defense of eyes against tear evaporation, by improving the oil gland secretion function and slowing down the evaporation. It thus refreshes, rejuvenates and revitalizes your eyes. No need to add water - the flaxseed filling can absorb and store moisture from the air and release it during the microwave heating. The hot water vapor generated helps with eye compression. It's not only suitable for dry eyes, but for anyone who wants to have healthier eyes. Flaxseed will have a unique smell of seeds when heated, if you dont like it, please return the product, thank you.
At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:
Shipping Methods & Packaging
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Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.
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Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.
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Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.
Shipping Destinations
We currently offer shipping to the following location:
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United States
Processing Time
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Orders are processed within 1-3 business days.
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Shipping Time: Domestic shipments typically take 3-5 business days to deliver.
Shipping Costs
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Free Standard Shipping is offered within the United States.
Taxes
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Applicable sales taxes are automatically calculated and displayed at checkout before you complete your order.
Order Tracking
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Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.
Lost or Delayed Shipments
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If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.
Signature Requirement for Deliveries Over $250
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For orders with a total value of $250 or more, a signature upon delivery is required.
Returns & Refunds
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For information on returns and refunds, please refer to our Return Policy page for detailed instructions.
Customer Support
If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
Custom Products
Frequently Asked Questions
- Q: What is the Kimkoo Moist Heat Eye Compress used for? A: The Kimkoo Moist Heat Eye Compress is designed to help alleviate dry eyes by stabilizing the lacrimal membrane and improving oil gland secretion, thus slowing tear evaporation.
- Q: How does the eye mask work? A: The eye mask uses a flaxseed filling that absorbs moisture from the air and releases it when heated in the microwave, creating a soothing hot compress that helps with eye comfort.
- Q: Is the eye compress suitable for everyone? A: Yes, while it is particularly beneficial for individuals with dry eyes, it can also be used by anyone looking to promote healthier eyes.
- Q: What materials are used in the eye mask? A: The eye mask is made from cotton and filled with flaxseed, providing a natural approach to eye care.
- Q: How long do I heat the eye mask in the microwave? A: It is recommended to heat the eye mask according to the instructions provided, typically for a short duration to ensure safety and effectiveness.
- Q: Can I use the eye compress if I dislike the smell of flaxseed? A: If you find the natural smell of heated flaxseed unpleasant, you may want to consider returning the product, as the scent can be noticeable during use.
- Q: How should I care for the eye mask? A: To care for the eye mask, clean it according to the manufacturer's instructions, ensuring it remains in good condition for repeated use.
- Q: Is the eye mask reusable? A: Yes, the Kimkoo Moist Heat Eye Compress is reusable, making it a convenient option for ongoing eye care.
- Q: Can the eye mask be used for other purposes? A: While primarily designed for dry eyes, the moist heat eye mask can also provide relaxation and relief for headaches or sinus discomfort.
- Q: What color options are available for the eye compress? A: The Kimkoo Moist Heat Eye Compress is available in purple, but it is advisable to check for any additional color options offered.
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