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DescriptionSuggested use: maximum of twice per week or as recommended by your physician

At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:

Shipping Methods & Packaging

  • Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.

  • Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.

  • Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.

Shipping Destinations

We currently offer shipping to the following location:

  • United States

Processing Time

  • Orders are processed within 1-3 business days.

  • Shipping Time: Domestic shipments typically take 3-5 business days to deliver.

Shipping Costs

  • Free Standard Shipping is offered within the United States.

Taxes

  • Applicable sales taxes are automatically calculated and displayed at checkout before you complete your order.

Order Tracking

  • Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.

Lost or Delayed Shipments

  • If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.

Signature Requirement for Deliveries Over $250

  • For orders with a total value of $250 or more, a signature upon delivery is required.

Returns & Refunds

  • For information on returns and refunds, please refer to our Return Policy page for detailed instructions.

Customer Support

If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.

⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.

Frequently Asked Questions

  • Q: What is included in the NeilMed Clearcanal Ear Wax Removal Complete Kit? A: The kit includes a 75 mL can of sterile saline spray, a 15 mL bottle of ear drops, one drainage collection cup, and two ear plugs.
  • Q: How often should I use the NeilMed Clearcanal Ear Wax Removal Kit? A: It is suggested to use the kit a maximum of twice per week or as recommended by your physician.
  • Q: Can I use the ear wax removal kit if I have sensitive skin? A: If you have sensitive skin or any underlying ear conditions, it is best to consult with your physician before using the kit.
  • Q: Are the components of the kit sterile? A: Yes, the saline spray is sterile, and other components are designed for safe use, but ensure to follow the instructions carefully.
  • Q: What should I do if I experience discomfort while using the kit? A: If you experience discomfort while using the kit, stop using it immediately and consult your physician for further advice.
  • Q: Is the NeilMed Clearcanal Kit suitable for children? A: This kit is generally designed for adults; please consult your pediatrician before using it on children.
  • Q: How should I store the NeilMed Clearcanal Ear Wax Removal Kit? A: Store the kit in a cool, dry place away from direct sunlight and reach of children.
  • Q: What variations can I expect in the parts of the kit? A: The colors of the parts included in the kit may vary.
  • Q: How do I properly use the saline spray and ear drops? A: Follow the instructions provided in the kit. Typically, the saline spray is used to soften ear wax, while the ear drops help facilitate removal.
  • Q: Is the NeilMed Clearcanal Ear Wax Removal Complete Kit safe for frequent use? A: It is recommended to use the kit no more than twice a week to avoid irritation or damage to the ear canal.
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