OCuSOFT Lid Scrub Original is a non-irritating formula which effectively removes oil,debris, pollen from the eyelids. It is ideal for daily eyelid hygiene and is specially formulated for irritated eyelids associated with Blepharitis, Dry Eye, Meibomian Gland Dysfunction and Contact Lens Use

At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:

Shipping Methods & Packaging

  • Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.

  • Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.

  • Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.

Shipping Destinations

We currently offer shipping to the following location:

  • United States (Domestic shipping only at this time).

Processing Time

  • Orders are processed within 1-3 business days.

  • Shipping Time: Domestic shipments typically take 3-5 business days to deliver, while international orders generally arrive within 8-12 business days. Please note that delivery times may vary based on factors such as customer location, customs processing, weather conditions, or other unforeseen events.

Shipping Costs

  • Free Standard Shipping is offered within the United States.

  • Shipping costs for international destinations are calculated at checkout based on the destination and selected shipping method.

Customs, Duties, and Taxes

  • International orders may be subject to customs duties, taxes, and import fees depending on the destination country.

  • These charges are the responsibility of the customer. For further details, we recommend checking with your local customs office.

Order Tracking

  • Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.

Lost or Delayed Shipments

  • If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.

Signature Requirement for Deliveries Over $250

  • For orders with a total value of $250 or more, a signature upon delivery is required.

Returns & Refunds

  • For information on returns and refunds, please refer to our Return Policy page for detailed instructions.

Customer Support

If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.

Frequently Asked Questions

  • Q: What is OCuSOFT Lid Scrub Original used for? A: OCuSOFT Lid Scrub Original is designed to cleanse and soothe irritated eyelids. It effectively removes oil, debris, and pollen, making it ideal for daily eyelid hygiene, especially for conditions like Blepharitis and Dry Eye.
  • Q: How do I use the OCuSOFT Lid Scrub wipes? A: To use, simply take a pre-moistened pad and gently wipe along the eyelid margin. Use one pad for each eyelid and discard after use. It's recommended to use it once or twice daily.
  • Q: Are OCuSOFT Lid Scrub wipes safe for contact lens wearers? A: Yes, OCuSOFT Lid Scrub wipes are safe for contact lens wearers. They help maintain eyelid hygiene, which is essential for comfortable contact lens use.
  • Q: Is the formula of OCuSOFT Lid Scrub Original gentle? A: Yes, the formula is tearless and non-irritating, making it gentler than traditional baby shampoo, suitable for sensitive eyes.
  • Q: Can OCuSOFT Lid Scrub help with Blepharitis? A: Yes, OCuSOFT Lid Scrub is specifically formulated to assist in managing Blepharitis by cleaning the eyelids and reducing irritation.
  • Q: How many wipes are included in a pack of OCuSOFT Lid Scrub? A: Each pack of OCuSOFT Lid Scrub Original contains 30 individually packaged pre-moistened wipes.
  • Q: Is OCuSOFT Lid Scrub suitable for daily use? A: Yes, OCuSOFT Lid Scrub Original is ideal for daily use to maintain eyelid hygiene and comfort.
  • Q: What materials are used in OCuSOFT Lid Scrub wipes? A: The wipes are made from materials that are certified organic, ensuring a safe and effective cleansing experience.
  • Q: Are there any known side effects of using OCuSOFT Lid Scrub? A: OCuSOFT Lid Scrub is generally well-tolerated; however, if you experience any irritation or allergic reactions, discontinue use and consult a healthcare professional.
  • Q: Where can I purchase OCuSOFT Lid Scrub Original? A: OCuSOFT Lid Scrub Original can be purchased online through various retailers and pharmacies.
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