New Box Design Retaine MGD is the ONLY Fourth Generation Tear Available. Lipid-replenishing formula utilizes electrostatic attraction to stabilize the tear film and protect against moisture loss.
At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:
Shipping Methods & Packaging
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Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.
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Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.
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Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.
Shipping Destinations
We currently offer shipping to the following location:
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United States
Processing Time
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Orders are processed within 1-3 business days.
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Shipping Time: Domestic shipments typically take 3-5 business days to deliver.
Shipping Costs
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Free Standard Shipping is offered within the United States.
Taxes
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Applicable sales taxes are automatically calculated and displayed at checkout before you complete your order.
Order Tracking
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Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.
Lost or Delayed Shipments
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If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.
Signature Requirement for Deliveries Over $250
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For orders with a total value of $250 or more, a signature upon delivery is required.
Returns & Refunds
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For information on returns and refunds, please refer to our Return Policy page for detailed instructions.
Customer Support
If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
Custom Products
Frequently Asked Questions
- Q: What is OCuSOFT Retaine MGD Ophthalmic Emulsion used for? A: OCuSOFT Retaine MGD Ophthalmic Emulsion is designed to provide complete dry eye relief by moisturizing, lubricating, and protecting moderate to severe dry eyes.
- Q: How does the Retaine MGD formula work? A: The Retaine MGD formula utilizes electrostatic attraction between positively charged droplets and the negatively charged ocular surface, helping to stabilize the tear film and prevent moisture loss.
- Q: Is OCuSOFT Retaine MGD preservative-free? A: Yes, OCuSOFT Retaine MGD is a preservative-free ophthalmic emulsion, making it suitable for sensitive eyes and frequent use.
- Q: What is the shelf life of OCuSOFT Retaine MGD containers? A: The shelf life of the product can vary, but it is generally recommended to check the expiration date on the packaging for the most accurate information.
- Q: Can OCuSOFT Retaine MGD be used with contact lenses? A: Yes, OCuSOFT Retaine MGD is compatible with contact lenses. It is advisable to apply the emulsion before inserting contact lenses for optimal comfort.
- Q: How should I store OCuSOFT Retaine MGD? A: It is best to store OCuSOFT Retaine MGD in a cool, dry place away from direct sunlight to maintain its effectiveness.
- Q: How often can I use OCuSOFT Retaine MGD? A: You can use OCuSOFT Retaine MGD as often as needed, but it is recommended to follow your eye care professional's advice regarding usage frequency.
- Q: What are the benefits of using Retaine MGD over other dry eye treatments? A: Retaine MGD offers a lipid-replenishing formula that provides long-lasting relief and stabilizes the tear film more effectively compared to some other dry eye treatments.
- Q: What should I do if I experience irritation after using Retaine MGD? A: If you experience irritation after using Retaine MGD, discontinue use and consult your eye care professional for further advice.
- Q: What is the size of each single-use container of OCuSOFT Retaine MGD? A: Each single-use container of OCuSOFT Retaine MGD contains 0.01 fluid ounces of the ophthalmic emulsion.
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