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At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:

Shipping Methods & Packaging

  • Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.

  • Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.

  • Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.

Shipping Destinations

We currently offer shipping to the following location:

  • United States

Processing Time

  • Orders are processed within 1-3 business days.

  • Shipping Time: Domestic shipments typically take 3-5 business days to deliver.

Shipping Costs

  • Free Standard Shipping is offered within the United States.

Taxes

  • Applicable sales taxes are automatically calculated and displayed at checkout before you complete your order.

Order Tracking

  • Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.

Lost or Delayed Shipments

  • If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.

Signature Requirement for Deliveries Over $250

  • For orders with a total value of $250 or more, a signature upon delivery is required.

Returns & Refunds

  • For information on returns and refunds, please refer to our Return Policy page for detailed instructions.

Customer Support

If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.

⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.

Frequently Asked Questions

  • Q: What wavelengths do the LEDs in the Red-Light Therapy Device operate at? A: The device features a total of 225 LEDs, with 113 operating at 660nm and 112 at 850nm, providing a combination of red and near-infrared light for effective therapy.
  • Q: How far should I position the device from my body during use? A: It is recommended to apply the light from a distance of 5 to 15 inches from the body for optimal results.
  • Q: What is the suggested session time for using the Red-Light Therapy Device? A: Each area should be exposed to the light for 10 to 25 minutes, depending on the distance from the device.
  • Q: How often should I use the Red-Light Therapy Device for best results? A: You can use the device 2 to 5 times a week until you start feeling the desired results, and then maintain usage several times a week.
  • Q: Can the Red-Light Therapy Device be used on any part of the body? A: Yes, the device can be applied to any area of the body except the eyes, making it versatile for various treatments.
  • Q: Are there any side effects associated with using the Red-Light Therapy Device? A: Unlike traditional painkillers or other therapies, this red light device is designed to be safe and does not have known side effects.
  • Q: How does red light therapy improve skin health? A: Red light therapy promotes the growth of collagen, reduces wrinkles, shrinks pores, and enhances skin elasticity, thereby improving overall skin health.
  • Q: Is the Red-Light Therapy Device portable? A: Yes, the device can be hung or placed independently, allowing you to use it conveniently while engaging in other activities like reading or watching TV.
  • Q: What should I do if the device fails or has issues? A: If the product fails or has any problems within 4 months of purchase, the manufacturer offers a replacement for the device.
  • Q: What materials are used in the construction of the Red-Light Therapy Device? A: The product does not specify materials, but it features advanced LED technology for reliability and longevity.
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