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At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:
Shipping Methods & Packaging
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Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.
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Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.
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Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.
Shipping Destinations
We currently offer shipping to the following location:
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United States (Domestic shipping only at this time).
Processing Time
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Orders are processed within 1-3 business days.
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Shipping Time: Domestic shipments typically take 3-5 business days to deliver, while international orders generally arrive within 8-12 business days. Please note that delivery times may vary based on factors such as customer location, customs processing, weather conditions, or other unforeseen events.
Shipping Costs
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Free Standard Shipping is offered within the United States.
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Shipping costs for international destinations are calculated at checkout based on the destination and selected shipping method.
Customs, Duties, and Taxes
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International orders may be subject to customs duties, taxes, and import fees depending on the destination country.
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These charges are the responsibility of the customer. For further details, we recommend checking with your local customs office.
Order Tracking
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Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.
Lost or Delayed Shipments
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If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.
Signature Requirement for Deliveries Over $250
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For orders with a total value of $250 or more, a signature upon delivery is required.
Returns & Refunds
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For information on returns and refunds, please refer to our Return Policy page for detailed instructions.
Customer Support
If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.
Custom Products
Frequently Asked Questions
- Q: What are the main features of the RENPHO Eye Massager? A: The RENPHO Eye Massager features heat functionality, multiple massage modes, Bluetooth connectivity, and a portable design. It combines massage, compression, and vibration to provide relaxation and improve eye health.
- Q: Can the eye massager help with migraines? A: Yes, the RENPHO Eye Massager is designed to help relieve migraines through its heat and massage functions, targeting pressure points around the eyes and temples.
- Q: What is the temperature range of the built-in heating pads? A: The built-in heating pads provide a comfortable temperature range of 104 to 107 degrees Fahrenheit, which helps alleviate puffiness and dry eyes.
- Q: Is the eye massager suitable for everyone? A: While the RENPHO Eye Massager is user-friendly and designed for most people, it is not recommended for individuals who have undergone eye surgery or have specific eye conditions such as glaucoma or cataracts.
- Q: How long can I use the eye massager on a single charge? A: The eye massager is powered by a 1500mAh rechargeable battery, allowing for a week’s worth of sessions under moderate use on a single charge.
- Q: What occasions is this product suitable for as a gift? A: The RENPHO Eye Massager makes a perfect gift for various occasions such as birthdays, Christmas, Valentine's Day, and other holidays, providing a thoughtful and relaxing experience.
- Q: How does the Bluetooth feature enhance the user experience? A: The Bluetooth feature allows users to connect their favorite playlists or soothing sounds to the eye massager, enhancing relaxation and helping to reduce anxiety during use.
- Q: What materials are used in the eye massager? A: The RENPHO Eye Massager is made from durable ABS and soft, skin-friendly PU materials, ensuring comfort and longevity.
- Q: What are the dimensions of the eye massager when folded? A: The eye massager features a 180-degree folding design, making it compact and easy to carry, though specific dimensions are not provided.
- Q: How do I clean and maintain the eye massager? A: To clean the RENPHO Eye Massager, use a soft, damp cloth to wipe the exterior. Avoid using harsh chemicals or immersing the device in water to maintain its integrity.
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