Eye Massager with Heat and Vibration
At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:
Shipping Methods & Packaging
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Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.
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Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.
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Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.
Shipping Destinations
We currently offer shipping to the following location:
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United States
Processing Time
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Orders are processed within 1-3 business days.
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Shipping Time: Domestic shipments typically take 3-5 business days to deliver.
Shipping Costs
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Free Standard Shipping is offered within the United States.
Taxes
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Applicable sales taxes are automatically calculated and displayed at checkout before you complete your order.
Order Tracking
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Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.
Lost or Delayed Shipments
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If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.
Signature Requirement for Deliveries Over $250
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For orders with a total value of $250 or more, a signature upon delivery is required.
Returns & Refunds
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For information on returns and refunds, please refer to our Return Policy page for detailed instructions.
Customer Support
If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
Custom Products
Frequently Asked Questions
- Q: What are the main features of the SereneLife Smart Eye Massager? A: The SereneLife Smart Eye Massager includes five selectable massage modes, soothing heat compress, vibration massage, built-in music speakers, and an adjustable elastic band for a customizable experience.
- Q: How does the heat function work on this eye massager? A: The heat function provides a soothing heat compress designed to relieve eye strain, enhance relaxation, and promote better sleep.
- Q: Is this eye massager portable? A: Yes, the eye massager features a foldable design, making it easy to carry in a bag or purse, and it comes with a carrying case for added convenience.
- Q: Can I use this eye massager while sleeping? A: Yes, the automatic power-off function allows you to use the eye massager during sleep without worrying about it running all night.
- Q: What type of music can I play through the eye massager? A: The eye massager has built-in speakers that can play your favorite MP3 music, allowing you to relax with soothing sounds during your massage.
- Q: Is the eye massager suitable for all ages? A: Yes, the adjustable elastic band allows the eye massager to fit most face shapes, making it suitable for users of all ages.
- Q: How long does the battery last on a full charge? A: The battery life can vary depending on usage, but it is designed to provide multiple uses on a single charge, ensuring you have ample time for relaxation.
- Q: What material is the eye massager made from? A: The SereneLife Smart Eye Massager is made from engineered ABS, ensuring durability and comfort during use.
- Q: How do I clean and maintain the eye massager? A: To clean the eye massager, gently wipe the exterior with a soft, damp cloth. Avoid using harsh chemicals or submerging the device in water.
- Q: Does the eye massager come with a warranty? A: Warranty details may vary by retailer, so it's best to check with the seller to confirm if a warranty is included with your purchase.
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