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At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:

Shipping Methods & Packaging

  • Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.

  • Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.

  • Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.

Shipping Destinations

We currently offer shipping to the following location:

  • United States

Processing Time

  • Orders are processed within 1-3 business days.

  • Shipping Time: Domestic shipments typically take 3-5 business days to deliver.

Shipping Costs

  • Free Standard Shipping is offered within the United States.

Taxes

  • Applicable sales taxes are automatically calculated and displayed at checkout before you complete your order.

Order Tracking

  • Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.

Lost or Delayed Shipments

  • If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.

Signature Requirement for Deliveries Over $250

  • For orders with a total value of $250 or more, a signature upon delivery is required.

Returns & Refunds

  • For information on returns and refunds, please refer to our Return Policy page for detailed instructions.

Customer Support

If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.

⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.

Frequently Asked Questions

  • Q: What is the Skin Grip Freestyle Libre 2 & Lingo Sensors Cover? A: The Skin Grip Freestyle Libre 2 & Lingo Sensors Cover is a strong adhesive patch designed to securely hold glucose monitors in place, allowing individuals with diabetes to maintain their active lifestyles.
  • Q: Is this patch compatible with the Freestyle Libre 3? A: No, this patch is specifically designed for Freestyle Libre 1 & 2 and Lingo sensors and is not compatible with Libre 3.
  • Q: How long does the adhesive last? A: The adhesive is designed to last between 10 to 15 days, providing durable support for your CGM sensor.
  • Q: Can I swim or shower while wearing this patch? A: Yes, the patch is waterproof and sweatproof, making it suitable for activities like swimming, showering, and exercising.
  • Q: What material is the patch made from? A: The patch is made from 100% medical-grade adhesive material that is latex-free and hypoallergenic, ensuring comfort and minimizing skin irritation.
  • Q: How should I apply the patch for best results? A: For optimal application, prep the skin with an adhesive barrier solution like Skin Tac, apply the CGM sensor, and then place the patch before bedtime to allow the adhesive to set properly.
  • Q: Is the patch easy to remove? A: Yes, the patch can be removed easily without causing pain or irritation to the skin.
  • Q: Does the patch provide protection against physical activities? A: Yes, the patch is designed to withstand external and physical forces, keeping your CGM device securely attached during various activities.
  • Q: Are there any skin sensitivities to consider? A: The patch is made with hypoallergenic materials to minimize the risk of irritation; however, individuals with specific allergies or sensitivities should consult a healthcare professional before use.
  • Q: How do I care for the patch once applied? A: Once applied, avoid excessive rubbing or pulling on the patch. Clean the area gently, and ensure it remains dry to maintain the adhesive's effectiveness.
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