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Solo site is a hydrogel wound dressing with preservatives. It can donate moisture to rehydrate non-viable tissue. It absorbs exudate while retaining its structure in the wound.

At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:

Shipping Methods & Packaging

  • Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.

  • Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.

  • Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.

Shipping Destinations

We currently offer shipping to the following location:

  • United States

Processing Time

  • Orders are processed within 1-3 business days.

  • Shipping Time: Domestic shipments typically take 3-5 business days to deliver.

Shipping Costs

  • Free Standard Shipping is offered within the United States.

Taxes

  • Applicable sales taxes are automatically calculated and displayed at checkout before you complete your order.

Order Tracking

  • Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.

Lost or Delayed Shipments

  • If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.

Signature Requirement for Deliveries Over $250

  • For orders with a total value of $250 or more, a signature upon delivery is required.

Returns & Refunds

  • For information on returns and refunds, please refer to our Return Policy page for detailed instructions.

Customer Support

If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.

⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.

Frequently Asked Questions

  • Q: What is the purpose of Smith & Nephew SOLOSITE Gel? A: Smith & Nephew SOLOSITE Gel is designed for hydrogel wound dressing. It helps donate moisture to rehydrate non-viable tissue and absorbs exudate while maintaining its structure.
  • Q: How does SOLOSITE Gel enhance the healing process? A: SOLOSITE Gel creates and maintains a moist healing environment, which is essential for optimal wound healing and helps in rehydrating dry or damaged tissues.
  • Q: What size is the tube of SOLOSITE Gel? A: The product comes in a 3 oz tube, and it is available in a pack of 12 tubes.
  • Q: Is SOLOSITE Gel safe for all skin types? A: Yes, SOLOSITE Gel is formulated to be noncytotoxic, nonirritating, and nonsensitizing, making it safe for use on a variety of skin types.
  • Q: Can SOLOSITE Gel be used for chronic wounds? A: SOLOSITE Gel can be used for various types of wounds, including chronic wounds, as it helps maintain moisture and supports the healing process.
  • Q: How should I apply SOLOSITE Gel? A: Clean the wound area thoroughly, apply a sufficient amount of SOLOSITE Gel to cover the wound, and then cover it with a suitable dressing if necessary.
  • Q: How often should I change the dressing with SOLOSITE Gel? A: The dressing should be changed according to the level of exudate and the condition of the wound, typically every 1 to 3 days or as advised by a healthcare professional.
  • Q: Can I use SOLOSITE Gel on infected wounds? A: It is recommended to consult with a healthcare professional before using SOLOSITE Gel on infected wounds to ensure proper treatment.
  • Q: What are the key features of SOLOSITE Gel? A: Key features include its noncytotoxic and nonirritating properties, the ability to create a moist healing environment, and its effective moisture donation to rehydrate tissue.
  • Q: Is SOLOSITE Gel suitable for pediatric use? A: While SOLOSITE Gel is generally safe, it is advisable to consult with a pediatrician before use on children to ensure safety and effectiveness for their specific needs.
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