• (281)-738-1050

Try our newest and fastest absorbing pad ever. Like all TENA Serenity Heavy Long pads, TENA InstaDRY provides Fearless Protection for the Unexpected Leak, so you can live life with confidence.

At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:

Shipping Methods & Packaging

  • Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.

  • Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.

  • Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.

Shipping Destinations

We currently offer shipping to the following location:

  • United States

Processing Time

  • Orders are processed within 1-3 business days.

  • Shipping Time: Domestic shipments typically take 3-5 business days to deliver.

Shipping Costs

  • Free Standard Shipping is offered within the United States.

Taxes

  • Applicable sales taxes are automatically calculated and displayed at checkout before you complete your order.

Order Tracking

  • Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.

Lost or Delayed Shipments

  • If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.

Signature Requirement for Deliveries Over $250

  • For orders with a total value of $250 or more, a signature upon delivery is required.

Returns & Refunds

  • For information on returns and refunds, please refer to our Return Policy page for detailed instructions.

Customer Support

If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.

⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.

Frequently Asked Questions

  • Q: What are the dimensions of TENA Intimates Heavy Pads? A: The TENA Intimates Heavy Pads are 12 inches long, providing ample coverage for reliable protection.
  • Q: How many pads are included in a package? A: Each package contains 39 pads, making it convenient for regular use.
  • Q: What is the TENA InstaDRY feature? A: TENA InstaDRY features a revolutionary zone made with tiny funnels that quickly absorb liquid deep into the pad, helping to keep your skin dry and fresh.
  • Q: Are these pads designed for comfort? A: Yes, the pads are designed with a front and back to conform to your body, ensuring they stay comfortably in place.
  • Q: What additional protection do these pads offer? A: They feature dotted absorption areas that provide enhanced protection with super absorbent microbeads.
  • Q: What materials are used in TENA Intimates Heavy Pads? A: The pads are primarily made from cotton, which contributes to their softness and comfort.
  • Q: Can these pads be used overnight? A: Yes, the TENA Intimates Heavy Pads are suitable for overnight use, providing reliable protection throughout the night.
  • Q: Are TENA Intimates Heavy Pads suitable for sensitive skin? A: Yes, the soft cotton material and design make them suitable for sensitive skin, minimizing irritation.
  • Q: How do I properly dispose of these pads? A: Used pads should be wrapped in the disposal bag or wrapper and disposed of in the trash. Do not flush them down the toilet.
  • Q: Do these pads have a scent? A: TENA Intimates Heavy Pads are unscented, making them a great choice for those who prefer products without added fragrances.
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