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The Eye Doctor Lid Cleanser uses a carefully selected formula designed to effectively remove debris, dirt and make-up from the eyelids and the base of the lashes, without irritation. The Eyelid Cleanser Lotion leaves the eyelids feeling refreshed, clean and revitalised. The non-greasy blend of ingredients includes Micellar Water, Coconut Oil and Argan Oil. Recommended by Dr Hilary Jones.

At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:

Shipping Methods & Packaging

  • Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.

  • Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.

  • Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.

Shipping Destinations

We currently offer shipping to the following location:

  • United States

Processing Time

  • Orders are processed within 1-3 business days.

  • Shipping Time: Domestic shipments typically take 3-5 business days to deliver.

Shipping Costs

  • Free Standard Shipping is offered within the United States.

Taxes

  • Applicable sales taxes are automatically calculated and displayed at checkout before you complete your order.

Order Tracking

  • Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.

Lost or Delayed Shipments

  • If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.

Signature Requirement for Deliveries Over $250

  • For orders with a total value of $250 or more, a signature upon delivery is required.

Returns & Refunds

  • For information on returns and refunds, please refer to our Return Policy page for detailed instructions.

Customer Support

If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.

⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.

Frequently Asked Questions

  • Q: What is The Eye Doctor Lid Cleanser used for? A: The Eye Doctor Lid Cleanser is designed to effectively remove debris, dirt, and make-up from the eyelids and the base of the lashes without causing irritation.
  • Q: Is this eyelid cleanser suitable for sensitive eyes? A: Yes, The Eye Doctor Lid Cleanser is suitable for sensitive eyes and is recommended for conditions such as Dry Eye, MGD, Blepharitis, and for gritty or sore eyes.
  • Q: What ingredients are in The Eye Doctor Lid Cleanser? A: The cleanser contains Micellar Water, Coconut Oil, and Argan Oil, which work together to cleanse and moisturize the eyelids.
  • Q: How often should I use The Eye Doctor Lid Cleanser? A: It is recommended to use the eyelid cleanser twice a day for optimal results.
  • Q: Do I need to rinse my eyelids after using the cleanser? A: No, there is no need to rinse your eyelids after using The Eye Doctor Lid Cleanser.
  • Q: Can I use this product with contact lenses? A: Yes, The Eye Doctor Lid Cleanser is safe to use while wearing contact lenses.
  • Q: Who recommends The Eye Doctor Lid Cleanser? A: The product is recommended by Dr. Hilary Jones, ensuring its effectiveness and safety.
  • Q: What benefits does the cleanser provide to my eyelids? A: The Eye Doctor Lid Cleanser refreshes, cleans, and revitalizes the eyelids, leaving them feeling clean and moisturized.
  • Q: Can I use The Eye Doctor Lid Cleanser for removing eye makeup? A: Yes, it is specifically formulated to remove eye makeup while being gentle on the eyelids.
  • Q: Is The Eye Doctor Lid Cleanser suitable for all skin types? A: Yes, it is designed to be gentle and effective for all skin types, particularly for those with sensitive eyes.
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