• (281)-738-1050

TroubleshootingCan't be charged or turned on or light up1.Please fully charge your ear wax removal camera first, or use another charging cable to check again.2.If you don't often use your camera ear cleaner, please charge it once a month.Your phone can't connect to your ear wax cleaner with camera1.If other Wi-Fi coverage is strong, your otoscope camera signal will be affected by the Wi-Fi coverage. In this case, we recommend changing the environment to try again.2. Confirm whether other phone is connecting to your ear camera WiFi, or whether your phone opens the permission of the App to connect to your phone.App display abnormality includes lens blur or black screen1.Please confirm whether your phone has the permission to open the APP to connect to your ear camera WiFi.2. Please uninstall and reinstall APP to check and make sure you choose the right APP.3.Please wipe the lens of your earwax remover with camera with a dry towel.

At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:

Shipping Methods & Packaging

  • Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.

  • Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.

  • Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.

Shipping Destinations

We currently offer shipping to the following location:

  • United States

Processing Time

  • Orders are processed within 1-3 business days.

  • Shipping Time: Domestic shipments typically take 3-5 business days to deliver.

Shipping Costs

  • Free Standard Shipping is offered within the United States.

Taxes

  • Applicable sales taxes are automatically calculated and displayed at checkout before you complete your order.

Order Tracking

  • Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.

Lost or Delayed Shipments

  • If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.

Signature Requirement for Deliveries Over $250

  • For orders with a total value of $250 or more, a signature upon delivery is required.

Returns & Refunds

  • For information on returns and refunds, please refer to our Return Policy page for detailed instructions.

Customer Support

If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.

⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.

Frequently Asked Questions

  • Q: What is the resolution of the camera in the ear wax removal tool? A: The camera has a resolution of one thousand eighty pixels. This high-definition quality allows for clear visibility while cleaning your ears.
  • Q: How long is the battery life of the ear wax removal tool? A: The battery lasts for ninety minutes of continuous use. It comes with a built-in three hundred fifty milliamp hour rechargeable battery.
  • Q: What are the dimensions of the ear wax removal camera? A: The camera measures five point seven eight inches in length, two point five six inches in width, and zero point five nine inches in height.
  • Q: What materials are used in the ear wax removal kit? A: The kit includes a rechargeable battery and a camera with a lens. Additionally, it has removable metal ear spoons and silicone ear spoon covers.
  • Q: Is the ear wax removal tool waterproof? A: Yes, the tool is rated IP67 waterproof. This means it can withstand exposure to water, making it easy to clean.
  • Q: How do I connect the ear wax removal camera to my smartphone? A: You can connect the camera to your smartphone via WiFi. The compatible app allows for real-time images and video recording.
  • Q: Can children use the ear wax removal tool? A: Yes, the tool is suitable for children. It is designed to be safe for all ages, including pets.
  • Q: How do I use the ear wax removal camera effectively? A: To use the camera, simply install the app, connect via WiFi, and navigate the ear canal using the camera for guidance.
  • Q: Are there any specific cleaning instructions for the camera? A: Yes, clean the lens and ear spoons by wiping or rinsing them. Avoid submerging the entire camera in water.
  • Q: What should I do if the camera doesn't turn on? A: If the camera does not turn on, first ensure it is fully charged. If it still doesn't work, check the connections and consult the instruction manual.
  • Q: Is the ear wax removal kit safe for pets? A: Yes, the kit is safe for pets. It can be used for checking their ears, throat, and other health areas.
  • Q: What accessories are included in the ear wax removal kit? A: The kit includes one ear cleaner with camera, one dust cover, one removable metal ear spoon, six silicone ear spoon covers, and more.
  • Q: How should I store the ear wax removal kit? A: Store the kit in a dry place, and keep it in its original case to protect the camera and accessories when not in use.
  • Q: Is there a warranty for the ear wax removal tool? A: Yes, the product typically comes with a warranty. Check the manufacturer's documentation for specific details.
  • Q: Can I use the ear wax removal tool with both iOS and Android devices? A: Yes, the tool is compatible with both iOS and Android systems, allowing for versatile use.
Translation missing: en.general.search.loading