Product Name: TOPOINT Ventilated Cotton Eye Mask Size: 6.2 x 4.7 x 1.5 inches Weight: 6.7 lb Applicable Head Circumference: 20-26 in Fabric: 95% 5A COTTON Features: 100% Light Blackout Breathable Durable Soft Designed for Headaches, Cataracts, and Migraines
At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:
Shipping Methods & Packaging
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Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.
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Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.
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Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.
Shipping Destinations
We currently offer shipping to the following location:
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United States (Domestic shipping only at this time).
Processing Time
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Orders are processed within 1-3 business days.
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Shipping Time: Domestic shipments typically take 3-5 business days to deliver, while international orders generally arrive within 8-12 business days. Please note that delivery times may vary based on factors such as customer location, customs processing, weather conditions, or other unforeseen events.
Shipping Costs
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Free Standard Shipping is offered within the United States.
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Shipping costs for international destinations are calculated at checkout based on the destination and selected shipping method.
Customs, Duties, and Taxes
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International orders may be subject to customs duties, taxes, and import fees depending on the destination country.
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These charges are the responsibility of the customer. For further details, we recommend checking with your local customs office.
Order Tracking
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Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.
Lost or Delayed Shipments
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If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.
Signature Requirement for Deliveries Over $250
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For orders with a total value of $250 or more, a signature upon delivery is required.
Returns & Refunds
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For information on returns and refunds, please refer to our Return Policy page for detailed instructions.
Customer Support
If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.
Custom Products
Frequently Asked Questions
- Q: What materials is the TOPOINT Sleep Mask made from? A: The TOPOINT Sleep Mask is made from 95% 5A-grade cotton, which provides a soft and comfortable sensation against the skin.
- Q: How does the Bluetooth feature work in the sleep mask? A: The Bluetooth feature allows you to connect your device within a 15-meter range, enabling you to listen to soothing music or take calls. It connects in approximately 0.45 seconds for quick access.
- Q: Can this sleep mask help with light sensitivity? A: Yes, the TOPOINT Sleep Mask is designed for 100% light blackout, making it ideal for individuals sensitive to light, including those who work night shifts or suffer from insomnia.
- Q: What is the weight of the TOPOINT Sleep Mask? A: The TOPOINT Sleep Mask weighs 6.7 pounds, making it lightweight and easy to wear during sleep.
- Q: Is the sleep mask suitable for side sleepers? A: Yes, the design of the TOPOINT Sleep Mask accommodates side sleepers effectively, ensuring comfort and light isolation from all angles.
- Q: What are the dimensions of the TOPOINT Sleep Mask? A: The dimensions of the TOPOINT Sleep Mask are 6.2 x 4.7 x 1.5 inches, providing a snug fit for various head sizes.
- Q: How do I care for the TOPOINT Sleep Mask? A: It is recommended to hand wash the TOPOINT Sleep Mask with mild detergent and air dry to maintain its quality and durability.
- Q: Can the sleep mask be used while traveling? A: Yes, the TOPOINT Sleep Mask is ideal for travel, as it offers comfort, light blocking, and built-in headphones for listening to music or audiobooks.
- Q: What is the applicable head circumference for the TOPOINT Sleep Mask? A: The applicable head circumference for the TOPOINT Sleep Mask ranges from 20 inches to 26 inches, ensuring a proper fit for most users.
- Q: Is the TOPOINT Sleep Mask suitable for people with headaches or migraines? A: Yes, the TOPOINT Sleep Mask is designed with individuals suffering from headaches, cataracts, and migraines in mind, providing soothing comfort during sleep.
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