Product DescriptionThis kit has everything you need for accurate at-home blood glucose monitoring. A variety of options for collecting a blood sample (paw pad, marginal ear vein, elbow callus, inside of upper lip) allows you to select a location that works for you and your pet. Talk to your your veterinarian to determine the best location based off your individual pet. Results are accurate, easy to obtain from the comfort of home and available quickly. *Data on File: AlphaTrak 3 Claim Statements Research 2022, Zoetis, Inc. ATK-00347Manufacturer Contact InformationZoetis Inc, 10 Sylvan Way, Parsippany-Troy Hills, NJ 07054
At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:
Shipping Methods & Packaging
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Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.
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Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.
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Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.
Shipping Destinations
We currently offer shipping to the following location:
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United States
Processing Time
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Orders are processed within 1-3 business days.
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Shipping Time: Domestic shipments typically take 3-5 business days to deliver.
Shipping Costs
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Free Standard Shipping is offered within the United States.
Taxes
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Applicable sales taxes are automatically calculated and displayed at checkout before you complete your order.
Order Tracking
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Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.
Lost or Delayed Shipments
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If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.
Signature Requirement for Deliveries Over $250
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For orders with a total value of $250 or more, a signature upon delivery is required.
Returns & Refunds
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For information on returns and refunds, please refer to our Return Policy page for detailed instructions.
Customer Support
If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
Custom Products
Frequently Asked Questions
- Q: What is included in the AlphaTrak 3 Pet Blood Glucose Monitoring Kit? A: The kit includes the AlphaTrak 3 Meter, two 3V CR2032 batteries, 50 AlphaTrak 3 test strips, a lancing device with 30 lancets, a carrying case, a diabetes diary, a user’s guide, and AlphaTrak 3 control solution.
- Q: Is the AlphaTrak 3 suitable for all animals? A: Yes, the AlphaTrak 3 is specifically designed for use in diabetic cats, dogs, and horses.
- Q: How do I collect a blood sample using the AlphaTrak 3? A: You can collect a blood sample from various locations, including the paw pad, marginal ear vein, elbow callus, or inside the upper lip. Consult your veterinarian to determine the best location for your pet.
- Q: What is the blood glucose testing range of the AlphaTrak 3? A: The AlphaTrak 3 has an extended blood glucose testing range of 20 to 750 mg/dL, allowing for precise results.
- Q: How do I interpret the results from the AlphaTrak 3? A: The user guide provides clear instructions on how to set up the monitor, perform a test with a small blood sample, and understand the results.
- Q: Can I track my pet's glucose levels using an app? A: Yes, you can register your glucometer with the AlphaTrak Mobile App to review and graph your pet's glucose levels, share data with your vet, and set up reminders.
- Q: How often should I monitor my pet's blood glucose levels? A: Monitoring frequency varies by individual pet needs. Consult with your veterinarian to determine the appropriate schedule for your pet.
- Q: What should I do if I get an error message on the AlphaTrak 3 meter? A: Refer to the user guide for troubleshooting steps. Common issues may include insufficient blood sample or incorrect test strip insertion.
- Q: Are the test strips for AlphaTrak 3 reusable? A: No, AlphaTrak 3 test strips are single-use and should be disposed of after each test to ensure accurate results.
- Q: Where can I purchase replacement supplies for the AlphaTrak 3? A: Replacement supplies, including test strips and lancets, can be purchased online or through your veterinarian.
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