Kelo-cote advanced formula scar gel is intended for the management of old and new scars, including hypertrophic and keloid scars, resulting from surgery, trauma, wounds and burns. Kelo-cote is a clinically-tested silicone scar gel that reduces redness, softens and flattens raised scars. For prevention of abnormal scars, use as soon as the wound is closed or sutures are removed. Kelo-cote advanced formula scar gel features silicone, the No.1 dermatologist & plastic surgeon recommended scar reduction treatment ingredient. (Source: Of U.S. physicians surveyed by an independent market research firm).
At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:
Shipping Methods & Packaging
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Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.
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Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.
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Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.
Shipping Destinations
We currently offer shipping to the following location:
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United States (Domestic shipping only at this time).
Processing Time
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Orders are processed within 1-3 business days.
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Shipping Time: Domestic shipments typically take 3-5 business days to deliver, while international orders generally arrive within 8-12 business days. Please note that delivery times may vary based on factors such as customer location, customs processing, weather conditions, or other unforeseen events.
Shipping Costs
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Free Standard Shipping is offered within the United States.
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Shipping costs for international destinations are calculated at checkout based on the destination and selected shipping method.
Customs, Duties, and Taxes
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International orders may be subject to customs duties, taxes, and import fees depending on the destination country.
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These charges are the responsibility of the customer. For further details, we recommend checking with your local customs office.
Order Tracking
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Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.
Lost or Delayed Shipments
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If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.
Signature Requirement for Deliveries Over $250
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For orders with a total value of $250 or more, a signature upon delivery is required.
Returns & Refunds
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For information on returns and refunds, please refer to our Return Policy page for detailed instructions.
Customer Support
If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.
Custom Products
Frequently Asked Questions
- Q: What is Kelo-cote Advanced Formula Scar Gel used for? A: Kelo-cote Advanced Formula Scar Gel is designed for managing both old and new scars, including hypertrophic and keloid scars, resulting from surgery, trauma, wounds, and burns.
- Q: How does Kelo-cote work on scars? A: Kelo-cote works by using clinically-tested silicone to reduce redness, soften, and flatten raised scars, resulting in a less noticeable appearance.
- Q: When should I start using Kelo-cote for scar prevention? A: For optimal scar prevention, Kelo-cote should be applied as soon as the wound is closed or the sutures are removed.
- Q: Is Kelo-cote safe for sensitive skin? A: Yes, Kelo-cote is suitable for kids and individuals with sensitive skin, as it is self-drying, colorless, odorless, and non-greasy.
- Q: How often should I apply Kelo-cote? A: Kelo-cote should be applied twice daily for effective results.
- Q: How long does it take to see results from Kelo-cote? A: Individual results may vary, but the recommended duration of treatment is between 60 to 90 days.
- Q: Can Kelo-cote be worn under makeup? A: Yes, once Kelo-cote is dry, it can be worn under makeup without any issues.
- Q: What types of scars can Kelo-cote treat? A: Kelo-cote is effective on a wide range of scars, including those from surgery, injury, burns, acne, insect bites, cuts, and scrapes.
- Q: Is Kelo-cote a long-term treatment? A: Kelo-cote is designed for long-term use, and effectiveness is often evaluated over a treatment period of several weeks.
- Q: What materials are in Kelo-cote Advanced Formula Scar Gel? A: Kelo-cote features a unique blend of silicones but does not contain specific listed materials.
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