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?Note: this is used for heavy flow, please select it according to personal flow ?Colors: Mixed randomly prints ?Package: 5pcs Cloth Menstrual Pads + 1pc Mini Wet Bag ?Size: Approx. 17.5 * 32cm ?Material: Inside layer: 1 layer Bamboo Charcoal Fiber Absorbent layer: 2 layer microfibe Outer layer: 1 layer Waterproof printed PUL ?Notes: 1. Please allow 1-5mm error due to manual measurement. Thanks for your understanding. 2. Monitors are not calibrated same, item color displayed in photos may be showing slightly different from the real object. Please take the real one as standard.

At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:

Shipping Methods & Packaging

  • Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.

  • Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.

  • Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.

Shipping Destinations

We currently offer shipping to the following location:

  • United States

Processing Time

  • Orders are processed within 1-3 business days.

  • Shipping Time: Domestic shipments typically take 3-5 business days to deliver.

Shipping Costs

  • Free Standard Shipping is offered within the United States.

Taxes

  • Applicable sales taxes are automatically calculated and displayed at checkout before you complete your order.

Order Tracking

  • Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.

Lost or Delayed Shipments

  • If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.

Signature Requirement for Deliveries Over $250

  • For orders with a total value of $250 or more, a signature upon delivery is required.

Returns & Refunds

  • For information on returns and refunds, please refer to our Return Policy page for detailed instructions.

Customer Support

If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.

⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.

Frequently Asked Questions

  • Q: What are the dimensions of the reusable menstrual pads? A: The reusable menstrual pads measure approximately 17.5 centimeters by 32 centimeters, which is about 6.9 inches by 12.6 inches.
  • Q: What materials are used in the construction of these pads? A: The pads are made of three layers: the inside layer is made of Bamboo Charcoal Fiber, the absorbent layer consists of two layers of microfiber, and the outer layer is constructed from waterproof printed PUL.
  • Q: Can these pads be used for heavy flow? A: Yes, these pads are specifically designed for heavy flow, making them suitable for users who require additional absorbency during their menstrual cycle.
  • Q: How should I care for and wash the reusable pads? A: It is recommended to hand wash the pads and hang them to dry under soft sunshine for 1 to 2 hours. For machine washing, use a natural detergent and tumble dry on low or line dry. Avoid using bleach or fabric softeners.
  • Q: What is included in the package? A: The package includes five reusable cloth menstrual pads and one mini wet bag. The pads come in mixed randomly printed designs.
  • Q: Are the colors of the pads customizable? A: No, the colors are mixed and printed randomly, so specific color requests cannot be accommodated.
  • Q: How do these pads compare to disposable pads? A: Reusable pads are more environmentally friendly and cost-effective over time compared to disposable pads. They are washable and can be reused, reducing waste.
  • Q: Can these pads be used overnight? A: Yes, due to their heavy flow design and absorbent layers, these pads can be used overnight for extended protection.
  • Q: What should I do if I experience leaking with these pads? A: If you experience leaking, it may be due to improper placement or saturation. Make sure the pad is securely fitted and consider changing it more frequently during heavy flow days.
  • Q: Are these pads suitable for sensitive skin? A: Yes, the Bamboo Charcoal Fiber used in the inside layer is often recommended for sensitive skin, but it's advisable to check for any personal sensitivities to materials.
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