Indulge in ultimate comfort and style with the Matasse Silk your Life 3D Contoured Silk Eye Mask by Bringwell! This luxurious mask features a contoured design that keeps your lashes untouched while you sleep. Made with 22 Momme mulberry silk, it's gentle on all skin types, hydrating and soothing the delicate eye area. The adjustable silk-lined band ensures a perfect fit, while the nose contour and puffed edges block light. Treat yourself to self-care and relaxation with the Matasse Silk your Life Eye Mask!
At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:
Shipping Methods & Packaging
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Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.
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Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.
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Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.
Shipping Destinations
We currently offer shipping to the following location:
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United States (Domestic shipping only at this time).
Processing Time
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Orders are processed within 1-3 business days.
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Shipping Time: Domestic shipments typically take 3-5 business days to deliver, while international orders generally arrive within 8-12 business days. Please note that delivery times may vary based on factors such as customer location, customs processing, weather conditions, or other unforeseen events.
Shipping Costs
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Free Standard Shipping is offered within the United States.
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Shipping costs for international destinations are calculated at checkout based on the destination and selected shipping method.
Customs, Duties, and Taxes
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International orders may be subject to customs duties, taxes, and import fees depending on the destination country.
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These charges are the responsibility of the customer. For further details, we recommend checking with your local customs office.
Order Tracking
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Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.
Lost or Delayed Shipments
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If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.
Signature Requirement for Deliveries Over $250
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For orders with a total value of $250 or more, a signature upon delivery is required.
Returns & Refunds
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For information on returns and refunds, please refer to our Return Policy page for detailed instructions.
Customer Support
If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.
Custom Products
Frequently Asked Questions
- Q: What material is the MATASSE Silk Eye Mask made of? A: The MATASSE Silk Eye Mask is made of 22 Momme genuine mulberry silk, which is gentle on the skin and helps to hydrate the delicate eye area.
- Q: Is the eye mask adjustable? A: Yes, the MATASSE Silk Eye Mask features an adjustable silk-lined elastic band that ensures a perfect fit for various head sizes.
- Q: Can I wear this eye mask if I have long eyelashes? A: Absolutely! The eye mask is designed to be eyelash-friendly with padded eyecups and a unique nose contour, allowing ample space for your lashes.
- Q: How does the 3D design benefit my sleep? A: The 3D design of the MATASSE Silk Eye Mask blocks out light effectively without putting pressure on your eyes, promoting a restful and uninterrupted sleep.
- Q: Is this eye mask suitable for both men and women? A: Yes, the MATASSE Silk Eye Mask is designed to be unisex and can comfortably be worn by both men and women.
- Q: How should I care for my silk eye mask? A: To maintain the quality of the silk eye mask, it's recommended to hand wash it in cold water with a gentle detergent and lay it flat to dry.
- Q: Does the silk material help with skin hydration? A: Yes, the silk material used in the MATASSE Eye Mask helps to maintain skin hydration, making it a great choice for keeping the skin around your eyes soft and moisturized.
- Q: What are the dimensions of the eye mask? A: The MATASSE Silk Eye Mask is designed to comfortably fit various head sizes, with an adjustable strap that ensures a snug fit.
- Q: Is the eye mask lightweight and breathable? A: Yes, the MATASSE Silk Eye Mask is lightweight and breathable, providing maximum comfort without causing creasing or tugging on the skin.
- Q: Where can I purchase the MATASSE Silk Eye Mask? A: The MATASSE Silk Eye Mask can be purchased online through various retailers, including the official Bringwell website and major e-commerce platforms.
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