About Rungyangshi Brand: Runyangshi Crystal Co., Ltd. was established in crystal city, Donghai County, which famous for its crystals in China around the world. Over 10 years producing and design experiences, based on quality and integrity, our company's products enjoy a high reputation among consumers. We have our own factory, design team, retail store and online store to deliver 100% natural crystals at best quality to each customers on the earth. We strive to provide best products at a competitive price for each customers around the world. Collect all kind healing crystals without hesitation! Your satisfaction is our TOP priority! If you have any questions, please feel free to contact our customer service, we will respond ASAP in 24 hours. Notes: Due to environmental problems such as light and artificial measurement, there will be small errors in product size and color. Please refer to the actual goods.
At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:
Shipping Methods & Packaging
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Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.
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Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.
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Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.
Shipping Destinations
We currently offer shipping to the following location:
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United States (Domestic shipping only at this time).
Processing Time
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Orders are processed within 1-3 business days.
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Shipping Time: Domestic shipments typically take 3-5 business days to deliver, while international orders generally arrive within 8-12 business days. Please note that delivery times may vary based on factors such as customer location, customs processing, weather conditions, or other unforeseen events.
Shipping Costs
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Free Standard Shipping is offered within the United States.
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Shipping costs for international destinations are calculated at checkout based on the destination and selected shipping method.
Customs, Duties, and Taxes
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International orders may be subject to customs duties, taxes, and import fees depending on the destination country.
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These charges are the responsibility of the customer. For further details, we recommend checking with your local customs office.
Order Tracking
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Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.
Lost or Delayed Shipments
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If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.
Signature Requirement for Deliveries Over $250
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For orders with a total value of $250 or more, a signature upon delivery is required.
Returns & Refunds
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For information on returns and refunds, please refer to our Return Policy page for detailed instructions.
Customer Support
If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.
Custom Products
Frequently Asked Questions
- Q: What is the height of the Runyangshi Obsidian healing crystal wands? A: The height of the Runyangshi Obsidian healing crystal wands ranges from 3.3 to 3.5 inches.
- Q: What materials are used in the construction of the crystal wands? A: The crystal wands are made from natural black obsidian stone.
- Q: How do I use the crystal wands for meditation? A: To use the crystal wands for meditation, hold them in your hands or place them nearby to help enhance your focus and energy during your practice.
- Q: Can these crystal wands be used for Reiki healing? A: Yes, these crystal wands are suitable for Reiki healing as they can help to channel energy and promote emotional healing.
- Q: Are the sizes and colors of the crystal wands consistent? A: No, due to the natural characteristics of gemstones, each crystal wand may slightly vary in size, height, color, and shape.
- Q: What is the best way to care for my obsidian crystal wand? A: To care for your obsidian crystal wand, keep it clean by rinsing it with water and avoiding exposure to harsh chemicals or direct sunlight for extended periods.
- Q: Is there a satisfaction guarantee for the wands? A: Yes, all Runyangshi crystals come with a 30-day money-back guarantee if you are not satisfied with your purchase.
- Q: What are the benefits of using obsidian in spiritual practices? A: Obsidian is known for its ability to transmute negative energies and promote emotional healing, making it a valuable tool in spiritual practices.
- Q: Can these wands be used as home decor? A: Yes, these crystal wands can serve as beautiful home decor items while also providing spiritual benefits.
- Q: What should I do if I receive a crystal wand that differs from the pictures shown? A: Due to the uniqueness of natural crystals, items may vary; however, if you are not satisfied, please contact customer service for assistance.
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