Sanitary Napkins

At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:

Shipping Methods & Packaging

  • Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.

  • Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.

  • Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.

Shipping Destinations

We currently offer shipping to the following location:

  • United States (Domestic shipping only at this time).

Processing Time

  • Orders are processed within 1-3 business days.

  • Shipping Time: Domestic shipments typically take 3-5 business days to deliver, while international orders generally arrive within 8-12 business days. Please note that delivery times may vary based on factors such as customer location, customs processing, weather conditions, or other unforeseen events.

Shipping Costs

  • Free Standard Shipping is offered within the United States.

  • Shipping costs for international destinations are calculated at checkout based on the destination and selected shipping method.

Customs, Duties, and Taxes

  • International orders may be subject to customs duties, taxes, and import fees depending on the destination country.

  • These charges are the responsibility of the customer. For further details, we recommend checking with your local customs office.

Order Tracking

  • Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.

Lost or Delayed Shipments

  • If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.

Signature Requirement for Deliveries Over $250

  • For orders with a total value of $250 or more, a signature upon delivery is required.

Returns & Refunds

  • For information on returns and refunds, please refer to our Return Policy page for detailed instructions.

Customer Support

If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.

Frequently Asked Questions

  • Q: What are U by Kotex Security Maxi Feminine Pads designed for? A: U by Kotex Security Maxi Feminine Pads are designed for overnight use, providing all-night protection with a 60% larger back for added coverage.
  • Q: How does the Xpress-DRI technology work? A: The Xpress-DRI technology absorbs moisture in seconds and locks away wetness, helping to prevent leaks for up to 11 hours.
  • Q: Are these pads safe for sensitive skin? A: Yes, U by Kotex Security pads are dermatologist tested to be gentle on skin and are made without harsh ingredients, perfumes, or lotions.
  • Q: What is the absorbency level of these pads? A: These pads have overnight absorbency, specifically designed to provide reliable protection during the night.
  • Q: Are the pads breathable? A: Yes, U by Kotex Security Maxi Pads feature a breathable topsheet to enhance comfort and reduce moisture.
  • Q: How many pads are included in a package? A: Each package contains 28 maxi pads.
  • Q: Can these pads be used during the day? A: While designed for overnight use, they can also be used during the day for maximum protection.
  • Q: What materials are used in these pads? A: The pads have a cottony SOFT TOUCH cover and are made with breathable materials for comfort.
  • Q: Are U by Kotex feminine products eligible for FSA or HSA? A: Yes, U by Kotex feminine products are FSA, HSA, and HRA-eligible in the U.S.
  • Q: What should I know about the packaging? A: The packaging may vary from images shown, but the product inside remains the same quality and effectiveness.
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