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At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:
Shipping Methods & Packaging
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Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.
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Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.
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Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.
Shipping Destinations
We currently offer shipping to the following location:
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United States
Processing Time
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Orders are processed within 1-3 business days.
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Shipping Time: Domestic shipments typically take 3-5 business days to deliver.
Shipping Costs
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Free Standard Shipping is offered within the United States.
Taxes
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Applicable sales taxes are automatically calculated and displayed at checkout before you complete your order.
Order Tracking
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Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.
Lost or Delayed Shipments
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If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.
Signature Requirement for Deliveries Over $250
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For orders with a total value of $250 or more, a signature upon delivery is required.
Returns & Refunds
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For information on returns and refunds, please refer to our Return Policy page for detailed instructions.
Customer Support
If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
Custom Products
Frequently Asked Questions
- Q: What materials is the SHBC Insulin Pen Carrying Case made of? A: The case is made from high-quality oxford fabric and three-layer Ethylene Vinyl Acetate (EVA) material, which provides durability and protection.
- Q: How long can the cooler bag keep insulin cool? A: The re-freezable ice brick made of PCM can keep the insulin pen cool without electricity for up to 10 hours.
- Q: What are the external dimensions of the carrying case? A: The external dimensions of the case are 8.26 inches by 2.96 inches by 2.75 inches.
- Q: Is the case waterproof? A: Yes, the shell is designed to withstand moisture, so you don't have to worry about it getting wet.
- Q: Does the case have any special insulation features? A: Yes, the inside wall of the case is lined with aluminum foil, which provides excellent thermal insulation to extend the protection duration for insulin.
- Q: Can I use this case for other medical supplies? A: While the case is specifically designed for insulin pens, it can also accommodate other small medical supplies that require temperature control.
- Q: Is the zipper easy to operate? A: Yes, the case features textured metal pullers and a two-headed zipper that is smooth and easy to open and close.
- Q: How portable is the insulin pen carrying case? A: With its compact dimensions, the case is lightweight and portable, making it convenient for travel.
- Q: Can I change needles while using this cooler bag? A: Yes, the case is designed for convenience, allowing you to change needles easily with each injection.
- Q: Is the case suitable for travel? A: Absolutely, the carrying case is designed for portability, making it perfect for travel without adding extra burden.
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