NEW Eargene 1 oz. bottle. Solution that will provide relief for itchy ears and keep your ear clean. Ideal for those who use hearing aids. We only ship original manufacturer parts. Thank you for your patronage!

At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:

Shipping Methods & Packaging

  • Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.

  • Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.

  • Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.

Shipping Destinations

We currently offer shipping to the following location:

  • United States (Domestic shipping only at this time).

Processing Time

  • Orders are processed within 1-3 business days.

  • Shipping Time: Domestic shipments typically take 3-5 business days to deliver, while international orders generally arrive within 8-12 business days. Please note that delivery times may vary based on factors such as customer location, customs processing, weather conditions, or other unforeseen events.

Shipping Costs

  • Free Standard Shipping is offered within the United States.

  • Shipping costs for international destinations are calculated at checkout based on the destination and selected shipping method.

Customs, Duties, and Taxes

  • International orders may be subject to customs duties, taxes, and import fees depending on the destination country.

  • These charges are the responsibility of the customer. For further details, we recommend checking with your local customs office.

Order Tracking

  • Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.

Lost or Delayed Shipments

  • If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.

Signature Requirement for Deliveries Over $250

  • For orders with a total value of $250 or more, a signature upon delivery is required.

Returns & Refunds

  • For information on returns and refunds, please refer to our Return Policy page for detailed instructions.

Customer Support

If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.

Frequently Asked Questions

  • Q: What is EARGENE Soothing Ear Lotion used for? A: EARGENE Soothing Ear Lotion is designed to provide relief from itching and irritation in the ears, making it particularly beneficial for individuals using hearing aids.
  • Q: How do I apply EARGENE Soothing Ear Lotion? A: To use EARGENE Soothing Ear Lotion, apply a few drops into the ear canal as directed. It is recommended to follow the instructions on the packaging or consult a healthcare professional.
  • Q: Is EARGENE Soothing Ear Lotion safe for all ages? A: EARGENE Soothing Ear Lotion is generally safe for adults and children; however, it's best to consult with a healthcare provider before use, especially for young children or if there are existing ear conditions.
  • Q: Can I use EARGENE Soothing Ear Lotion if I have a hearing aid? A: Yes, EARGENE Soothing Ear Lotion is especially helpful for hearing aid users as it alleviates irritation caused by wearing hearing aids.
  • Q: What are the key ingredients in EARGENE Soothing Ear Lotion? A: The specific ingredients are not listed, but EARGENE Soothing Ear Lotion is formulated to soothe and refresh the ear area, providing relief from discomfort.
  • Q: How often can I use EARGENE Soothing Ear Lotion? A: EARGENE Soothing Ear Lotion can typically be used as needed. However, it's advisable to follow the usage instructions on the label or consult a healthcare professional for personalized advice.
  • Q: Is EARGENE Soothing Ear Lotion a non-returnable item? A: Yes, EARGENE Soothing Ear Lotion is marked as a non-returnable item, so please ensure it meets your needs before purchase.
  • Q: What size is the EARGENE Soothing Ear Lotion bottle? A: The EARGENE Soothing Ear Lotion comes in a 1 fluid ounce (30 milliliters) bottle.
  • Q: Does EARGENE Soothing Ear Lotion have any known side effects? A: While many users may not experience side effects, it's important to discontinue use and consult a healthcare provider if you notice any adverse reactions.
  • Q: Where can I purchase EARGENE Soothing Ear Lotion? A: EARGENE Soothing Ear Lotion is available at various retailers, both online and in-store. Check local pharmacies or e-commerce platforms for availability.
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