Eargene is a delicately balanced formula of soothing, cleansing and healing ingredients prepared especially for the tender area occupied by earmolds. Tested and proven for over 40 years, Eargene is ''the'' solution for Steroid-free relief from itchy ears. The one product that defines ear hygiene, Eargene is offered by leading Hearing Healthcare Professionals worldwide. It is the only product whose primary purpose is to relieve itching ears. Additionally, Hal-Hen Eargene relieves chafing due to eyeglass, behind the ear and bone conduction receivers.

At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:

Shipping Methods & Packaging

  • Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.

  • Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.

  • Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.

Shipping Destinations

We currently offer shipping to the following location:

  • United States (Domestic shipping only at this time).

Processing Time

  • Orders are processed within 1-3 business days.

  • Shipping Time: Domestic shipments typically take 3-5 business days to deliver, while international orders generally arrive within 8-12 business days. Please note that delivery times may vary based on factors such as customer location, customs processing, weather conditions, or other unforeseen events.

Shipping Costs

  • Free Standard Shipping is offered within the United States.

  • Shipping costs for international destinations are calculated at checkout based on the destination and selected shipping method.

Customs, Duties, and Taxes

  • International orders may be subject to customs duties, taxes, and import fees depending on the destination country.

  • These charges are the responsibility of the customer. For further details, we recommend checking with your local customs office.

Order Tracking

  • Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.

Lost or Delayed Shipments

  • If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.

Signature Requirement for Deliveries Over $250

  • For orders with a total value of $250 or more, a signature upon delivery is required.

Returns & Refunds

  • For information on returns and refunds, please refer to our Return Policy page for detailed instructions.

Customer Support

If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.

Frequently Asked Questions

  • Q: What is EARGENE Soothing Ear Lotion used for? A: EARGENE Soothing Ear Lotion is designed to relieve itching and discomfort in the ears, particularly for individuals using earmolds or experiencing irritation from eyeglass chafing.
  • Q: How does EARGENE Soothing Ear Lotion work? A: This lotion features a balanced formula of soothing, cleansing, and healing ingredients that provide steroid-free relief for itchy ears, promoting better ear hygiene.
  • Q: Is EARGENE Soothing Ear Lotion safe for sensitive skin? A: Yes, EARGENE is formulated specifically for the tender area around the ears and does not contain harmful anti-inflammatory medications, making it suitable for sensitive skin.
  • Q: How long has EARGENE Soothing Ear Lotion been on the market? A: EARGENE has been tested and proven effective for over 40 years, making it a trusted choice among Hearing Healthcare Professionals.
  • Q: What are the key features of EARGENE Soothing Ear Lotion? A: Key features include soothing, cleansing, and healing properties, relief from itchy ears, a proven formula with a minimum three-year shelf life, and it is steroid-free.
  • Q: Can EARGENE Soothing Ear Lotion be used daily? A: Yes, EARGENE can be used as needed to relieve discomfort and maintain ear hygiene, especially for those who wear earmolds or hearing aids.
  • Q: What is the shelf life of EARGENE Soothing Ear Lotion? A: EARGENE Soothing Ear Lotion has a minimum shelf life of three years, ensuring its effectiveness during that period.
  • Q: How should I apply EARGENE Soothing Ear Lotion? A: Apply a few drops of EARGENE Soothing Ear Lotion directly into the ear canal or on the outer ear as needed for relief from irritation.
  • Q: Is EARGENE suitable for children? A: While EARGENE is generally safe, it's recommended to consult a healthcare professional before use in children or individuals with specific health concerns.
  • Q: Where can I purchase EARGENE Soothing Ear Lotion? A: EARGENE Soothing Ear Lotion is available through various retailers, including pharmacies and online platforms that specialize in health and wellness products.
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