Eustachi unblocks plugged ears by helping exercise the eustachian tubes; all you have to do is swallow! It's quick, safe, and easy to use. Eustachi works with your body's natural mechanism for clearing your ears. Swallowing and yawning normally clear your ears. When swallowing isn't enough, the Eustachi helps using just a little air. Recommended and used by physicians, parents, chiropractors, airline pilots, scuba dive instructors, cold and allergy sufferers, and more. The Eustachi is a medical device that is indicated for the treatment of negative middle ear pressure. As with any exercise or conditioning product, consult your healthcare provider with any medical questions.

At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:

Shipping Methods & Packaging

  • Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.

  • Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.

  • Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.

Shipping Destinations

We currently offer shipping to the following location:

  • United States (Domestic shipping only at this time).

Processing Time

  • Orders are processed within 1-3 business days.

  • Shipping Time: Domestic shipments typically take 3-5 business days to deliver, while international orders generally arrive within 8-12 business days. Please note that delivery times may vary based on factors such as customer location, customs processing, weather conditions, or other unforeseen events.

Shipping Costs

  • Free Standard Shipping is offered within the United States.

  • Shipping costs for international destinations are calculated at checkout based on the destination and selected shipping method.

Customs, Duties, and Taxes

  • International orders may be subject to customs duties, taxes, and import fees depending on the destination country.

  • These charges are the responsibility of the customer. For further details, we recommend checking with your local customs office.

Order Tracking

  • Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.

Lost or Delayed Shipments

  • If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.

Signature Requirement for Deliveries Over $250

  • For orders with a total value of $250 or more, a signature upon delivery is required.

Returns & Refunds

  • For information on returns and refunds, please refer to our Return Policy page for detailed instructions.

Customer Support

If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.

Frequently Asked Questions

  • Q: What is the NeilMed Eustachi and how does it work? A: The NeilMed Eustachi is a medical device designed to help relieve ear pressure by exercising the eustachian tubes. It works by facilitating the natural process of swallowing, which helps to unblock plugged ears.
  • Q: Is the Eustachi device safe to use? A: Yes, the Eustachi is considered safe and is a drug-free, all-natural solution for unclogging ears. However, it's advisable to consult with a healthcare provider if you have any medical concerns.
  • Q: Who can benefit from using the Eustachi? A: The Eustachi can be beneficial for a variety of users, including individuals with allergies, airline pilots, scuba divers, and anyone experiencing negative middle ear pressure.
  • Q: Can the Eustachi be used by children? A: While the Eustachi is used by many, including parents, it is recommended to consult a healthcare provider before using it on children to ensure it's appropriate for their specific needs.
  • Q: How do you use the Eustachi device? A: To use the Eustachi, you simply place it in your mouth and swallow. This action helps to stimulate the eustachian tubes and relieve ear pressure.
  • Q: Is the Eustachi portable? A: Yes, the Eustachi is designed to be handy and portable, making it suitable for travel, swimming, and cold or allergy seasons. It comes with a carrying case for convenience.
  • Q: What do I need to operate the Eustachi? A: The Eustachi requires two AA batteries to operate, which are not included with the device.
  • Q: What should I do if I experience difficulties using the Eustachi? A: If you encounter any difficulties or have concerns while using the Eustachi, it is best to consult your healthcare provider for guidance and assistance.
  • Q: Is there any maintenance required for the Eustachi? A: The Eustachi does not require extensive maintenance, but it is advisable to keep it clean and store it in its carrying case when not in use.
  • Q: What materials is the Eustachi made from? A: The specific materials used in the Eustachi are not detailed, but it is designed to be safe and effective for users as a medical device.
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