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banjo

At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:

Shipping Methods & Packaging

  • Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.

  • Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.

  • Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.

Shipping Destinations

We currently offer shipping to the following location:

  • United States

Processing Time

  • Orders are processed within 1-3 business days.

  • Shipping Time: Domestic shipments typically take 3-5 business days to deliver.

Shipping Costs

  • Free Standard Shipping is offered within the United States.

Taxes

  • Applicable sales taxes are automatically calculated and displayed at checkout before you complete your order.

Order Tracking

  • Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.

Lost or Delayed Shipments

  • If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.

Signature Requirement for Deliveries Over $250

  • For orders with a total value of $250 or more, a signature upon delivery is required.

Returns & Refunds

  • For information on returns and refunds, please refer to our Return Policy page for detailed instructions.

Customer Support

If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.

⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.

Frequently Asked Questions

  • Q: What is the size of the Kmise banjolele? A: The Kmise banjolele is a concert size measuring 23 inches.
  • Q: What materials are used in the Kmise banjolele? A: The drum head is made of polyester, while the banjolele is equipped with Aquila strings from Italy.
  • Q: Is the Kmise banjolele suitable for beginners? A: Yes, it features a low action of 3mm at the 12th fret, making it comfortable for beginners to learn.
  • Q: Can the action of the Kmise banjolele be adjusted? A: Yes, it has a preset truss rod inside the neck that allows players to adjust the action using a wrench.
  • Q: What type of strap comes with the Kmise banjolele? A: The banjolele includes a multifunctional strap that is adjustable in length from 45.6 inches to 66.1 inches.
  • Q: What are the playing styles supported by the Kmise banjolele? A: The Kmise banjolele can be played in both a traditional resonator style and an open back style.
  • Q: Does the Kmise banjolele have a pickup for amplification? A: Yes, it comes with a piezo pickup that allows for connection to recording equipment for stage performances.
  • Q: How does the sound differ between the resonator and open back styles? A: The resonator style produces a mellower sound, while the open back style delivers a brighter tone.
  • Q: What should I do if I face issues with my Kmise banjolele? A: Kmise is committed to customer satisfaction and encourages you to contact them directly if you encounter any problems.
  • Q: Is the Kmise banjolele easy to transport? A: Yes, it comes with a bag that makes it easy to transport and store.
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