Rohto Cool Max Soothes and comforts your eyes for up to 8 hours. Freshkick technology delivers an intense freshness that brings instant cooling comfort to irritated eyes due to late nights, eye strain, environmental conditions, pollen, dust and inadequate

At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:

Shipping Methods & Packaging

  • Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.

  • Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.

  • Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.

Shipping Destinations

We currently offer shipping to the following location:

  • United States (Domestic shipping only at this time).

Processing Time

  • Orders are processed within 1-3 business days.

  • Shipping Time: Domestic shipments typically take 3-5 business days to deliver, while international orders generally arrive within 8-12 business days. Please note that delivery times may vary based on factors such as customer location, customs processing, weather conditions, or other unforeseen events.

Shipping Costs

  • Free Standard Shipping is offered within the United States.

  • Shipping costs for international destinations are calculated at checkout based on the destination and selected shipping method.

Customs, Duties, and Taxes

  • International orders may be subject to customs duties, taxes, and import fees depending on the destination country.

  • These charges are the responsibility of the customer. For further details, we recommend checking with your local customs office.

Order Tracking

  • Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.

Lost or Delayed Shipments

  • If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.

Signature Requirement for Deliveries Over $250

  • For orders with a total value of $250 or more, a signature upon delivery is required.

Returns & Refunds

  • For information on returns and refunds, please refer to our Return Policy page for detailed instructions.

Customer Support

If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.

Frequently Asked Questions

  • Q: What are the key benefits of using Rohto Max Strength Redness Reliever eye drops? A: Rohto Max Strength Redness Reliever eye drops provide fast-acting relief from red, dry, and itchy eyes. They use CoolSense Technology for a cooling sensation and offer up to 8 hours of soothing comfort.
  • Q: How often can I use Rohto eye drops? A: You can use Rohto Max Strength Redness Reliever eye drops as needed, but do not exceed the recommended dosage on the packaging or use for more than 3 days unless directed by a doctor.
  • Q: Are these eye drops safe for contact lens wearers? A: Yes, Rohto eye drops are safe to use with contact lenses. However, it is advisable to remove contact lenses before applying the drops and wait at least 15 minutes before reinserting them.
  • Q: What symptoms do Rohto eye drops relieve? A: These eye drops relieve symptoms such as redness, dryness, and itchiness caused by environmental factors, eye strain, and allergies, providing soothing relief to irritated eyes.
  • Q: Is Rohto Max Strength suitable for all age groups? A: Rohto Max Strength Redness Reliever is generally suitable for adults and children over 6 years. However, it's important to consult a healthcare provider before use for younger children.
  • Q: Can I use Rohto eye drops if I have sensitive eyes? A: Rohto eye drops are designed to provide relief for irritated eyes, including those that are sensitive. However, if you experience any discomfort or worsening symptoms, discontinue use and consult a healthcare professional.
  • Q: What should I do if I experience side effects from using these eye drops? A: If you experience side effects such as persistent redness, irritation, or discomfort, stop using the eye drops and consult a healthcare provider for further advice.
  • Q: Do Rohto eye drops contain preservatives? A: Rohto Max Strength Redness Reliever eye drops do contain preservatives. If you are looking for preservative-free options, please check the product label or consult with your pharmacist.
  • Q: How should I store Rohto Max Strength Redness Reliever eye drops? A: Store Rohto eye drops at room temperature, away from direct sunlight and moisture. Keep the bottle tightly closed when not in use and out of reach of children.
  • Q: Where can I purchase Rohto Max Strength Redness Reliever eye drops? A: You can purchase Rohto Max Strength Redness Reliever eye drops at most pharmacies, retail drug stores, and online marketplaces.
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