If you find the pump head doesn't work after receiving the product, you can recover it as below, if it still doesn't work after trying, please contact Amazon to return the product or contact us to return the product. In some cases, it may not be due to damage to the pump itself. As the gas in the product evaporates, the remaining liquid becomes more viscous, leading to the accumulation of air in the pump. This prevents the pump from functioning properly. The solution is simple: customers can shake the bottle for 1-3 minutes. If the pump does not work after shaking, they can remove the pump head, rinse it with water, and put it back into the bottle. If it still does not work, please contact us, and we will promptly replace the new scar cream.
At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:
Shipping Methods & Packaging
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Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.
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Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.
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Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.
Shipping Destinations
We currently offer shipping to the following location:
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United States
Processing Time
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Orders are processed within 1-3 business days.
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Shipping Time: Domestic shipments typically take 3-5 business days to deliver.
Shipping Costs
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Free Standard Shipping is offered within the United States.
Taxes
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Applicable sales taxes are automatically calculated and displayed at checkout before you complete your order.
Order Tracking
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Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.
Lost or Delayed Shipments
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If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.
Signature Requirement for Deliveries Over $250
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For orders with a total value of $250 or more, a signature upon delivery is required.
Returns & Refunds
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For information on returns and refunds, please refer to our Return Policy page for detailed instructions.
Customer Support
If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
Custom Products
Frequently Asked Questions
- Q: What types of scars can the Gowgaw Scar Gel treat? A: The Gowgaw Scar Gel is effective for various types of scars including surgical scars, C-section scars, stretch marks, burns, acne scars, and hypertrophic scars.
- Q: How do I use the Gowgaw Scar Gel for best results? A: For optimal results, apply the gel 2 to 3 times a day. It is recommended to use it for 8 weeks for new scars and for 3 to 6 months for old scars.
- Q: Is the Gowgaw Scar Gel suitable for all skin types? A: Yes, the Gowgaw Scar Gel is formulated to be suitable for all skin types, making it appropriate for both men and women.
- Q: Can I use the Gowgaw Scar Gel on my face? A: Yes, the Gowgaw Scar Gel can be used on most areas including the face, legs, arms, and back.
- Q: What ingredients are in the Gowgaw Scar Gel? A: The Gowgaw Scar Gel contains medical-grade silicone along with retinol, allantoin, and vitamin E, which help in reducing the appearance of scars and promoting skin health.
- Q: How long will it take to see results when using the Gowgaw Scar Gel? A: Results may vary by individual, but consistent use over the recommended duration typically leads to visible improvement in scar texture and appearance.
- Q: What should I do if the pump head doesn't work? A: If the pump head does not work, try shaking the bottle for 1 to 3 minutes. If it still doesn't work, rinse the pump head with water and reattach it. If issues persist, contact support for a replacement.
- Q: Is the Gowgaw Scar Gel safe for sensitive skin? A: The Gowgaw Scar Gel is formulated to be safe for most skin types, including sensitive skin, but it is always advisable to perform a patch test first.
- Q: Can I use other scar treatments alongside the Gowgaw Scar Gel? A: Yes, the Gowgaw Scar Gel can be used in conjunction with other treatments such as silicone scar sheets or tape for enhanced effectiveness.
- Q: Is the Gowgaw Scar Gel portable for travel? A: Yes, the Gowgaw Scar Gel comes in a compact size that is easy to carry, making it convenient for travel or on-the-go use.
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