This clinically proven triple-action formula: 1 Lubricates for moisturizing dry eye relief, 2 Hydrates the eye surface cells, 3 Protects your natural tears with a lipid-enhanced drop by reducing tear evaporation
At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:
Shipping Methods & Packaging
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Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.
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Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.
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Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.
Shipping Destinations
We currently offer shipping to the following location:
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United States
Processing Time
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Orders are processed within 1-3 business days.
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Shipping Time: Domestic shipments typically take 3-5 business days to deliver.
Shipping Costs
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Free Standard Shipping is offered within the United States.
Taxes
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Applicable sales taxes are automatically calculated and displayed at checkout before you complete your order.
Order Tracking
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Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.
Lost or Delayed Shipments
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If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.
Signature Requirement for Deliveries Over $250
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For orders with a total value of $250 or more, a signature upon delivery is required.
Returns & Refunds
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For information on returns and refunds, please refer to our Return Policy page for detailed instructions.
Customer Support
If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
Custom Products
Frequently Asked Questions
- Q: What are Refresh Optive Advanced Lubricant Eye Drops used for? A: Refresh Optive Advanced Lubricant Eye Drops are used to provide relief for dry, burning, and irritated eyes by lubricating and hydrating the eye surface.
- Q: Are Refresh Optive eye drops preservative-free? A: Yes, Refresh Optive Advanced Lubricant Eye Drops are preservative-free, making them suitable for sensitive eyes.
- Q: How do these eye drops work? A: These eye drops use a triple-action formula that lubricates, hydrates, and protects natural tears, reducing tear evaporation.
- Q: Can I use these drops with contact lenses? A: Yes, Refresh Optive Advanced can be used with contact lenses, providing moisture and comfort while wearing them.
- Q: What is the Hydrocell technology in these eye drops? A: Hydrocell technology enables hydration and maintains the volume of cells on the eye's surface, enhancing moisture retention.
- Q: How many single-use vials come in a package? A: Each package of Refresh Optive Advanced contains 30 single-use vials.
- Q: Are these eye drops safe for children? A: While Refresh Optive Advanced is generally safe, it is advisable to consult a pediatrician before using them for children.
- Q: How often can I use Refresh Optive eye drops? A: You can use Refresh Optive Advanced as needed, up to the maximum recommended frequency stated on the package.
- Q: What should I do if I experience irritation after using the drops? A: If you experience irritation or discomfort after using Refresh Optive, discontinue use and consult a healthcare professional.
- Q: Do I need a prescription to buy these eye drops? A: No, Refresh Optive Advanced Lubricant Eye Drops are available over-the-counter and do not require a prescription.
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