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For testing glucose in fresh capillary whole bloodUnique spill resistant test strip packAccu chek guide blood glucose meter

At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:

Shipping Methods & Packaging

  • Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.

  • Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.

  • Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.

Shipping Destinations

We currently offer shipping to the following location:

  • United States

Processing Time

  • Orders are processed within 1-3 business days.

  • Shipping Time: Domestic shipments typically take 3-5 business days to deliver.

Shipping Costs

  • Free Standard Shipping is offered within the United States.

Taxes

  • Applicable sales taxes are automatically calculated and displayed at checkout before you complete your order.

Order Tracking

  • Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.

Lost or Delayed Shipments

  • If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.

Signature Requirement for Deliveries Over $250

  • For orders with a total value of $250 or more, a signature upon delivery is required.

Returns & Refunds

  • For information on returns and refunds, please refer to our Return Policy page for detailed instructions.

Customer Support

If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.

⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.

Frequently Asked Questions

  • Q: What is included in the Accu-Chek Guide Glucose Monitor Kit? A: The Accu-Chek Guide Glucose Monitor Kit includes the Guide meter, a Softclix lancing device, and 10 Softclix lancets.
  • Q: How does the Bluetooth feature work on the Guide meter? A: The Bluetooth feature allows the Guide meter to sync with a smartphone, enabling automatic logging of test results through the mySugr app.
  • Q: What are the benefits of using the Softclix lancing device? A: The Softclix lancing device offers 11 customizable depth settings for easier blood sampling, reducing pain with its thin-gauge, bevel-cut lancets.
  • Q: How can I track my blood sugar data with this kit? A: You can track your blood sugar data over time using the mySugr app, which allows you to share reports with your doctor and view your estimated HbA1c value.
  • Q: Is the battery door safe for children? A: Yes, the Guide meter features a child-resistant battery door designed to prevent children from accessing the batteries.
  • Q: How many test results can the Guide meter store? A: The Guide meter can store up to 720 test results along with 32 control records.
  • Q: Are the lancets included in the kit sterile? A: Yes, the Softclix lancets included in the kit are easy-to-use and sterile, designed for smooth entry and reduced pain.
  • Q: Can I use the mySugr app without purchasing the Pro version? A: Yes, you can use the basic features of the mySugr app for tracking your blood sugar data without the Pro version, while syncing your devices provides access to additional features.
  • Q: What type of blood does the Accu-Chek Guide meter test? A: The Accu-Chek Guide meter is designed for testing glucose levels in fresh capillary whole blood.
  • Q: How do I open the child-resistant battery door? A: To open the child-resistant battery door, insert a narrow object, like a pen, into the door slot, push the tab inward, and lift the door up.
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